Dezeray Hayward
Alexandria,LA
Summary
Dezeray Hayward is an accomplished professional based in Alexandria, LA, with extensive experience in operational efficiency and team leadership, particularly in remote settings. Over a six-year tenure as a Customer Service Agent at People Ready, Dezeray honed skills in customer retention strategies, team mentoring, and process refinement, significantly improving operational efficiency and customer satisfaction. With a high school diploma from Shreveport Job Corps and a strong proficiency in MS Office, Adobe, and various software applications, Dezeray excels in fostering collaborative environments and driving excellence through innovative strategies. Adept at multitasking, problem-solving, and maintaining confidentiality, Dezeray is poised to contribute to successful remote operations and client satisfaction.
Overview
6
6
years of professional experience
Work History
Customer Service Agent
People Ready Remote
01.2018 - 05.2024
- Enhanced retention rates by analyzing customer and worker experience data to guide strategic adjustments, mentored team members to foster collaboration, refined account management for operational efficiency, and maintained compliance through safety-focused site visits.
Education
High School Diploma -
Shreveport Job Corps
Shreveport, LA08.2019
Skills
- Customer success: Retention Strategies, engagement, and satisfaction
- Leadership: Team management, mentoring, and motivation
- Technical Skills: MS Office (Word, Excel, PowerPoint, Outlook), Adobe, software
- Innovative Strategies: Test-and-learn approach, A/B testing, Segmentation
- Organizational Skills: Multitasking, process improvement, and scalability
- Problem Solving: identifying and resolving issues, efficiently
- Time Management: Efficiently managing time and tasks in a remote environment
- Confidentiality: Handling sensitive information with discretion
- Medical terminology
Timeline
Customer Service Agent
People Ready Remote
01.2018 - 05.2024
High School Diploma -
Shreveport Job Corps