Rebecca Comins

• Handled customer inquiries and complaints, processed transactions, and used Microsoft Outlook/Office to manage customer data and follow-up communications.

Made calls to patients

• Managed inbound calls, providing accurate information about multiple sclerosis and available services.
• Trained new staff on call handling protocols and best practices for patient engagement.
• Developed scripts to standardize responses, ensuring consistent delivery of information across all calls.

• Managed a team of 15–30 cashiers and associates, overseeing daily cash operations, customer service desk, and financial services including a liquor and lottery sales area. Led training, performance coaching, and conflict resolution, ensuring accurate register reconciliation and compliance with Smart system and Workday procedures.

• Provided remote customer support using Zendesk and virtual desktop solutions, managing inbound and outbound calls for various clients. Delivered timely resolution to customer issues while maintaining high satisfaction scores.

• Trained new employees on POS operations, inventory management, and customer service standards. Supervised daily operations, maintained cash register accuracy, and handled call center tasks such as inbound and outbound customer inquiries.