De'Zha Bland
Lake Wales,FL
Summary
Pharmacy Technician with a strong background in prescription processing and customer service and prior authorization processes. Experienced in collaborating with healthcare providers to resolve prescription-related issues while maintaining compliance with all pharmacy regulations. Committed to enhancing patient care through efficient medication dispensing and meticulous record-keeping.
Overview
1
1
Certification
12
12
years of professional experience
Work History
Certified Pharmacy Technician
Rightway
Remote , FL
11.2023 - Current
- Collaborated with healthcare providers to ensure optimal patient care solutions.
- Identified needs of customers promptly and efficiently.
- Resolved customer inquiries and provided exceptional service
- Adhered to all federal, state and local laws governing the practice of pharmacy technicians.
- Maintained updated knowledge through continuing education and advanced training.
- Utilized various software and tools to streamline processes and optimize performance.
Specialty Pharmacy Technician
CVS Specialty Pharmacy
09.2021 - 11.2023
- Entered and processed patients' prescriptions into internal system.
- Contacted medical doctor offices to request and clarify specialty medication prescriptions
- Processed specialty medication orders for patients efficiently and accurately.
- Collaborated with healthcare providers to resolve prescription-related issues promptly.
- Maintained accurate records for all prescriptions filled in accordance with state laws and regulations.
- Managed provider inquiries regarding prescription status or insurance coverage issues.
- Collaborated with healthcare providers to resolve any discrepancies on prescriptions being processed.
Envolve Pharmacy Solutions
Envolve Pharmacy Solutions
07.2020 - 04.2021
- Investigated and resolved customer inquiries and complaints quickly.
- Facilitated peer reviews for physicians to ensure thorough discussions on medical necessity with insurance providers.
- Provided guidance to providers regarding the prior authorization process.
- Collaborated with healthcare providers to gather necessary documentation.
- Communicated decisions to patients and providers regarding authorization status.
- Utilized electronic health record systems for tracking and processing requests.
- Coordinated with departments to gather critical information for prior authorization processes.
Certified Pharmacy Technician
Kroger
10.2017 - 05.2020
- Completed paperwork by entering prescription and insurance information into patient profiles for streamlined processing.
- Consulted with insurance company representatives to complete claims processing, resolve concerns, and reconcile payments.
- Resolved customer issues in-person and over telephone by assisting with order placement, system navigation, and item location.
- Answered incoming phone calls, addressing inquiries from customers and healthcare providers to ensure accurate information delivery.
- Trained new pharmacy technicians on operational procedures and safety protocols.
- Managed inventories, rotated stock, removed expired, or damaged drug products and resolved discrepancies in drug counts.
Customer Service Representative
SYKES
10.2014 - 07.2017
- Addressed customer inquiries and suggestions with professionalism, enhancing overall customer experience.
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
- Answered constant flow of customer calls with minimal wait times.
- Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
- Identified root causes of customer issues to effectively resolve product or service complaints.
Education
Certificate of Technical Studies - Pharmacy Technician
PTU Pharmacy Technician University
Remote12-2019
High School Diploma -
Bryan Station High School
Lexington, KY02-2012
Skills
- Prescription processing
- Medication Dispensing
- Insurance Verification
- Insurance patient Records
- Inventory Management
- Regulatory Compliance
- HIPAA Compliance
- Drug Safety
- Drug Inventory Management
- Inventory Management
- Workflow Optimization
- Data entry accuracy
Certification
- CPhT - Certified Pharmacy Technician
- Licensed Pharmacy Technician- 6 years
Timeline
Certified Pharmacy Technician
Rightway
11.2023 - Current
Specialty Pharmacy Technician
CVS Specialty Pharmacy
09.2021 - 11.2023
Envolve Pharmacy Solutions
Envolve Pharmacy Solutions
07.2020 - 04.2021
Certified Pharmacy Technician
Kroger
10.2017 - 05.2020
Customer Service Representative
SYKES
10.2014 - 07.2017
Certificate of Technical Studies - Pharmacy Technician
PTU Pharmacy Technician University
High School Diploma -
Bryan Station High School