Dezhia Cobb

Obtains burial permits and registers deaths with the state

- Manages the funeral home finances, receives payments, and performs general bookkeeping duties.

- Assists families with completion of paperwork, such as insurance claim forms

- 40-45 inbound calls per day; focus being on high-quality service with a strong emphasis on member advocacy and patient safety

- Provided information on membership fees, policies, benefits, and services

- Placed outbound calls to Physicians, DME vendors, pharmacies, or other entities to.

• Proactively identified potential issues with client policies, offering solutions to avoid future complications.
• Educated clients on policy changes and updates, ensuring their understanding of insurance options.
• Streamlined the claims process for faster resolution time by implementing efficient organizational systems.

Worked in a call center environment monitering call center agents calls doing follow ups on medical visits to patients.

• Liaised with HR manager to organize and perform quality standard training for new and existing staff.
• Assisted facility providers with documentation requirements to completely and accurately reflect patient care provided.

• Worked in sales department helping customers find ,and apply for the right business card That best fits their business needs based off of information gathering
• Answered questions about business products
• Updated accounts information.

• Take collection calls
• Make daily bank deposits
• Send off titles and tax fee checks
• Help with repo accounts on past due accounts
• Used TMX systems to do vehicle appraisals for title loan.

• Followed proper selection procedures as established by company
• Counted and inspected material using RF scanner
• Entered data into computer system .Picked orders using RF scanner and put materials into tote
• Installed protective bracing, padding and tape to prevent shifting and damage to items
• Worked at a rapid pace to meet deadline.

• RF scanner to collect package information for delivery
• Load mail truck and delivered mail to different addresses.

• Followed detailed instructions to operate machines with accuracy and produce quality products.
• Set up and adjusted equipment and properly configured machines for daily operation.
• Complied with company and OSHA safety rules and regulations.
• Trained new employees on proper machine operation, ensuring adherence to company standards and safety guidelines.
• Loaded raw materials into machines and unloaded finished products to keep manufacturing process running smoothly.
• Operated various types of machinery, contributing to the successful completion of diverse projects.