Dezi Vanderpool

• Benefits Technical and Business Administration and Support for Marsh and McLennan (MMC), Epcor, The Neil Jones Food Company.
• Work with clients and managers to compile requirements for Annual Enrollment while also addressing ongoing issues including inquiries, change management, project timelines, defect management from gathering specifications through carrier file implementation on time.
• Key contributor, consultant and product tester for Large Market client conversions from Mercer to an Independent Aptia. Worked with a wide range of managers, analysts and consultants to confirm, analyze, test, raise and address key issues throughout the project.
• Work independently to support platforms and applications not widely used while also continuing to build a stronger knowledge base on newer and upcoming applications and platforms in addition to they responsibilities performed while with Mercer.

• Benefits Technical and Business Support and for multiple clients including Covestro, Bayer Corporation, Marsh and McLennan (MMC), Dallas Independent School District, Houston ISD, Aldine ISD and Katy ISD in addition to supporting other clients including Scotts Lawncare, Boyscouts of America, Toys-R-Us Hanesbrands and SaraLee, etc.

Responsibilities included:

• Work on inbound and outbound processes and all phases of the implementation and support process including verifying data modifications. Most recently, I have been coding and testing HR import updates for PeopleSoft and SAP to Workday conversions for clients.
• Working with and for the client teams to assess needs and specifications for projects and issues by providing background and technical expertise to resolve them and mitigate project roadblocks.
• Troubleshooting technical issues related to back-end processing of qualifying life events and directing the international technical support team.
• Defining technical approaches and resolving technical issues for all benefit processing also extending to payroll and Cobra. This also included coding when necessary.
• Writing specifications for support analysts and project estimates for Client teams in addition to writing, coding and producing Adhoc Reports, Premiums.
• Providing technical training on back-end flow and extended technical expertise to other client and support teams throughout the company including web developers.
• Procuring and developing client specifications for converting to Mercer benefits and payroll processes for outsourcing.
• Completing system setup and coding programs according to system specifications for new and conversion clients.
• Working with vendors and clients to insure implementation/conversion were in compliance and met technical specifications.
• Directing other team members in coding and implementing based on system requirements.
• Collaborated with cross-functional teams to streamline processes and enhance the customer experience.
• Assisted in onboarding new clients by providing technical support and guidance throughout the implementation phase.
• Conducted workshops to enhance team knowledge of service protocols and tools.

• Responsible for supporting and programming eligibility interfaces in HIPAA/EDI834 compliant format for 70,000 employees for 27 medical benefit vendors.
• Insure HR Policy and procedures are implemented throughout the current system and analyze and assess impact to benefits system and business processes.
• Responsible for resolving vendor interface errors on weekly eligibility feeds. which has resulted in a significant drop in errors reported throughout the benefits system.
• Responsible for insuring legal compliance per customer requests.
• Implement and maintain premium payments and monthly reporting for Health and Welfare.
• Primary FSA support analyst.
• Designed, coded and implemented benefit programs for ongoing and annual enrollment including medical, dental, vision and life processes.
• Created and maintained positive working relationship with key benefit vendors.
• Now DELL Perot – TENET Healthcare

• Responsible for implementation and support for 401k and Deferred Compensation system programs.
• Primary responsible benefits feeds from mainframe to UNIX environment.
• Responsible for and Implemented at least 30 conversions to GENESYS in IBM Mainframe environment from other payroll systems (i.e. ADP, Meditech).
• Duties included heavy customer interaction.
• Mapping facility data fields to GENESYS Payroll (ver. 4.0, 5.0 and 5.5).
• Expertise in Payroll and tax processing for multiple states, Union Rules, Vacation/ Sick policies and processes, multiple payroll systems, wage and salary rules, KRONOS time clock system.
• Building GENESYS data elements.