Dezirae Nicole Jones
Dickinson,TX
Summary
Hello! My name is Dezirae I am a very self motivated person. I am a single mom of two beautiful children and strive to be better every day. I am currently a Fraud Detection Specialist I work for USAA. Customer service has been most of my experiance over the period of the last 9 years. Below are my most recent. I have worked at many restaurants in my years of customer service experience. Anywhere from hosting, serving, to bartending. I have done other trades as well in my years in the work force. Working with people weather its speaking to someone by phone for face to face is my passion. If I can help that is surely the goal. I always go above and beyound to make sure my job task is done sussessfully, and my memebers/clients/customers are taken care of.
Overview
4
4
years of professional experience
Work History
Fraud Detection Specialist
USAA Federal Savings Bank
San Antonio, TX
06.2022 - Current
- Conducted reviews of flagged transactions and reports that showed potential suspicious activity.
- Communicated with customers and company personnel, utilizing active listening and interpersonal skills.
- Made recommendations for closing accounts and performed associated follow-up.
- Used multiple data sources to derive end-to-end fraud performance metrics.
- Determined existing fraud trends by analyzing accounts and transaction patterns.
- Utilized effective interpersonal and active listening skills during interviews with witnesses regarding fraud cases.
- Ask probing questions to members to get to the source of fraud and type.
- Give expectations to members after coming to a decision
- Sending alerts to the investigations team as needed.
Secretary
Frank Leta Acura
Springfield, MO
05.2021 - 07.2022
- Maintained organized filing system of paper and electronic documents.
- Called lenders to get our deals funded.
- Called customers for any further information we may have needed
- Communicated with car salesman to ensure the deal was put together correctly
- Copying/scanning
- filing
Fraud Support Agent
TaskUs
New Braunfels, TX
09.2021 - 06.2022
- Maintained up-to-date knowledge of software and technical developments through reading and training.
- Collect identification from our customers
- Trouble shooting any issues with the system conducting a small investigation before sending it over to our investigations team.
- Determine if a customer was victim of fraud
- Utilized microsoft power point for setting up training methods to give to the client.
Mobile Sales Associate
Verge Mobile
New Braunfels, TX
07.2021 - 09.2021
- Welcomed guests and asked open-ended questions to best determine which products would meet needs.
- Explained latest promotions, sales incentives and offerings to promote savings and drive sales.
- Encouraged customers to consider purchasing accessories and warranties, resulting in successful upselling and cross-selling.
- Demonstrated and sold mobile devices to guests, showcasing latest product features and capabilities.
- Answered guest questions and walked through features of wireless devices to resolve confusion about device features.
- Detailed product features for customers to provide information for best decisions based on personal needs.
- Used on-site computer systems to access figures and documentation associated with available service plans.
- Assisted customers both in person and by phone, answering questions about different products.
- Diagnosed issues with cell phone performance, technical operations and specific applications.
Waitress
Olive Garden Restaurant
Branson, MO
09.2020 - 03.2021
- Maintained accuracy while handling payments, giving change and printing receipts for customers.
- Greeted customers, answered questions and recommended specials to increase profits.
- Communicated with kitchen staff to stay updated on item availability and customer wait times.
- Addressed concerns quickly to improve customer experience and escalated issues to management for resolution when necessary.
- Handled food safely and kept spaces clean to protect customers from foodborne illness and maintain proper sanitation.
- Rolled silverware and set up food stations and dining areas to prepare for next shift or large parties.
- Prepared salads, appetizers and garnishes to assist kitchen staff.
- Presented food and beverages to guests at tables.
- Utilized POS system to total meal costs and add taxes for final bill calculation.
- Cleared table and bussed dishes to allow for quick setups.
- Maintained knowledge of menu items, ingredients and preparation methods to assist guests with menu selection.
Assitant Manager
Lids Hat World
Branson, MO
06.2020 - 09.2020
- Mentored staff to enhance skills and achieve daily targets, using hands-on and motivational leadership.
- Maintained inventory accuracy by counting stock-on-hand and reconciling discrepancies.
- Secured revenue, accurately monitoring transactions and deposits to eliminate discrepancies.
- Assisted with developing and implementing marketing strategies to improve sales and profitability.
- Assisted supervisor in evaluating employee performance and cultivating improvement initiatives.
- Assisted in store opening by setting up office space, computers and cash registers.
- Worked closely with store manager to maintain day-to-day operations.
Rescue Technician
Safe Rescue LLC
Crosby, TX
09.2019 - 06.2020
- Organized and positioned equipment for most effective response at emergency calls, which resulted in quicker action times.
- Made a rescue plan for clients to understand what operation we were going to do.
- Trained continuously to maintain required physical fitness for demanding work.
- Analyzed situations to quickly adopt courses of action with regard to surroundings and circumstances.
Education
NCCER as a Class 2 pipefitter helper TWIC Card -
Lee College
2018
High School Diploma -
Deer Park High School South Campus
2013
High School Diploma -
Marque Learning Center Pasadena
Pasadena, TX2013
Skills
- Quick learner safety minded
- Phone etiquette
- Creative problem solving
- Focused
- Always ready for the next task
- Team player
- Basic math skills
- Strong communication skills
- Attention to detail
- Positive attitude
- Active listening skills
- Relationship building
- Reliable & trustworthy
- Good work ethic
- Organization
- Money handling
- Kitchen safety
- Food Safety
- carrying trays
Affiliations
ACTIVITIES
Hunting has been something I've done since I was very young just deer and hog so far. Fishing, mudding pretty much anything outdoors I love. I am also a aspiring country music artist, have been singing since I was 3 years old. I pray one day this passion will see its way through in some way. I am very genuine ,strong minded, safety minded, and work very hard to reach my short and/or long term goals.
HONORS
In school I was always the one to get friendly and kind awards, I also was commended on 2 TAKS test 2 years in a row both were language arts. Growing up I had a mentally challenged uncle; he was involved with the Special Olympics. I helped him and his team with all supplies, fundraisers, and volunteered coaching at all practices and all the sports involved. I am also a conditional Volunteer Seabrook Fire Fighter.
Personal Information
I am very family oriented. I enjoy spending time with my family as much as possible. We live a very healthy life style. My kids are my world. I love the idea of working for a great company that values the work/ family life balance. I am very evolved with my community and the church. I am a Christian and my faith is very strong. I believe its God first always then everything else will fall into place.
Timeline
Fraud Detection Specialist
USAA Federal Savings Bank
06.2022 - Current
Fraud Support Agent
TaskUs
09.2021 - 06.2022
Mobile Sales Associate
Verge Mobile
07.2021 - 09.2021
Secretary
Frank Leta Acura
05.2021 - 07.2022
Waitress
Olive Garden Restaurant
09.2020 - 03.2021
Assitant Manager
Lids Hat World
06.2020 - 09.2020
Rescue Technician
Safe Rescue LLC
09.2019 - 06.2020
NCCER as a Class 2 pipefitter helper TWIC Card -
Lee College
High School Diploma -
Deer Park High School South Campus
High School Diploma -
Marque Learning Center Pasadena
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