Deziree Cano
Palmdale,CA
Summary
High-energy supervisor bringing leadership skills, guest and client satisfaction, and data inputting developed over nine years of experience. Proficient in leading and motivating workers to meet challenging targets while maintaining strict quality standards and upholding clean work environment. Dedicated to providing top tier customer service de-escalating and resolving conflict. Ability to work in a fast-paced environment and adapt to changes.
Overview
9
9
years of professional experience
Work History
Customer Service Representative
All Heart Heating & Cooling
Lancaster
07.2021 - Current
- Answering incoming and performing outbound calls, corresponding to emails in a quick and timely manner, providing frontline customer support or assistance with product and processing transactions
- Scheduled appointments for clients and customers, ensuring an appropriate amount of time was allotted for each appointment
- Remained calm and professional in stressful circumstances, and effectively diffused tense situations
- De-escalated problematic customer concerns, maintaining calm, friendly demeanor
- Maintained knowledge of current promotions, exchange guidelines, payment policies and security practices
- Generated reports detailing monthly activity in relation to appointment bookings made throughout the organization
- Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service
- Created training materials for ongoing development of Customer Service Representatives' knowledge base.
Supervisor
Party City
Palmdale
09.2015 - 07.2021
- Monitored employee performance and conducted retraining to correct problems and optimize productivity
- Established and enforced clear goals to keep all employees on same level and working collaboratively
- Assessed team member performances, delivering one-on-one coaching to promote better service
- Evaluated and authenticated returns, exchanges and voids
- Developed and mentored team members to provide hospitable, professional service while adhering to established service models
- Trained and mentored new team members to promote productivity, accuracy and friendly customer service
- Mentored new employees on store maintenance and conflict resolution, then delivered constructive feedback to increase understanding of job duties.
Education
High School Diploma -
Highland High School
Palmdale, CASome College (No Degree) Social Work -
College of The Canyons
Valencia, CASkills
- Mentoring and coaching
- Issue and conflict resolution
- Team management
- Organization
- Communications
- Inbound and Outbound Calling
- Follow-up skills
- Data Entry
- Inventory management
- Appointment Scheduling
- Data Collection
- Active Listening
- Administrative Support
Timeline
Customer Service Representative
All Heart Heating & Cooling
07.2021 - Current
Supervisor
Party City
09.2015 - 07.2021
High School Diploma -
Highland High School
Some College (No Degree) Social Work -
College of The Canyons
Similar Profiles
ADAM ALBAGDADIADAM ALBAGDADI
HVAC INSTALL LEAD at Heart Heating & CoolingHVAC INSTALL LEAD at Heart Heating & Cooling
MATTHEW SMITHMATTHEW SMITH
Director of Marketing and Social Media at Heart Heating Cooling Plumbing And ElectricDirector of Marketing and Social Media at Heart Heating Cooling Plumbing And Electric
Melvin Booker IIIMelvin Booker III
Maintenance/Service Technician at All Heart Heating And CoolingMaintenance/Service Technician at All Heart Heating And Cooling
Diana DiazDiana Diaz
CNA at The Ellison John Transitional Care CenterCNA at The Ellison John Transitional Care Center
Jaime RamosJaime Ramos
Field Assistant at Azteca Metal SupplyField Assistant at Azteca Metal Supply