Deziree Ortega
Dallas
Summary
Professional hospitality worker with extensive experience in delivering high-quality service in busy dining settings. Known for strong focus on teamwork and achieving customer satisfaction. Versatile and reliable, adapting to changing needs and ensuring smooth operations through excellent communication and problem-solving skills.
Overview
10
10
years of professional experience
1
1
Certification
Work History
Server
Pie Tap Pizza Workshop + Bar
Dallas, TX
04.2024 - Current
- Delivered exceptional customer service while managing multiple tables in fast-paced setting.
- Collaborated with kitchen staff to ensure timely and accurate order fulfillment.
- Trained new team members on menu offerings, service standards, and operational procedures.
- Worked with POS system (Toast) to place orders, manage bills, and handle complimentary items.
- Assisted in preparing to-go orders for online delivery services for DoorDash, UberEats, and GrubHub.
Server
Waya Japanese Izakaya
Dallas, TX
02.2023 - 02.2024
- Welcomed guests upon arrival, ensuring a positive first impression.
- Answered all guest questions about menu selections and ingredients following up with recommendations
- Documented and processed customer orders within POS system (Clover).
- Completed side work assigned daily per shift
- Fulfilled online orders for pickup or delivery services such as Uber Eats and Favor
- Executed closing responsibilities to ensure a clean and well-stocked environment for the next business day.
Student Teacher
Denton ISD
Denton, TX
08.2022 - 12.2022
- Accurately reported attendance daily
- Facilitated daily lesson instruction while overseeing classroom behavior management.
- Created formative and summative assessments to monitor student progress
- Collaborated with students to implement 504 and IEP plans effectively.
- Developed engaging lesson plans aligned with state curriculum standards.
Cashier
Buffalo Exchange
Dallas, TX
06.2022 - 08.2022
- Operated cash register by ringing up customers with cash and trade.
- Styling displays weekly
- Tagging and sorting clothing daily
- Working between the sales floor, fitting room and cash register every shift
Redemption Specialist
State Fair Of Texas (Seasonal)
Dallas, TX
09.2021 - 10.2021
- Assisted customers with online coupon redemption and cash handling.
Sales Associate
DSW Inc
Dallas, TX
12.2017 - 01.2021
- Helped customers complete purchases, locate items and join reward programs to promote loyalty, satisfaction and sales numbers.
- Organized racks and shelves to maintain store visual appeal, engage customers and promote specific merchandise.
- Selected, recommended and helped obtain or locate merchandise based on customer desires and needs.
Courtesy Clerk
Albertsons Companies
Dallas, TX
06.2016 - 05.2017
- Helped customers take merchandise out of store and loaded items into vehicles.
- Bagged customer items efficiently using proper techniques to protect delicate items and separate different groups of merchandise.
- Collected empty carts from grocery patrons and returned to store to keep parking lot clear of obstacles.
Education
Bachelor of Arts - Social Science Teacher Education
University Of North Texas
Denton, TX05-2023
Associate of Arts - undefined
Eastfield College
Mesquite, TX05-2019
High School Diploma - undefined
Woodrow Wilson High School
Dallas, TX05-2017
Skills
- Strong work ethic
- Guest engagement
- Cash handling
- Safe food handling
- Menu memorization
- Suggestive selling
Certification
- TABC Certification February 2023 to Present Valid TABC certification
- Food Handler Certification February 2023 to Present Valid Food Handler and Safety Certification
Timeline
Server
Pie Tap Pizza Workshop + Bar
04.2024 - Current
Server
Waya Japanese Izakaya
02.2023 - 02.2024
Student Teacher
Denton ISD
08.2022 - 12.2022
Cashier
Buffalo Exchange
06.2022 - 08.2022
Redemption Specialist
State Fair Of Texas (Seasonal)
09.2021 - 10.2021
Sales Associate
DSW Inc
12.2017 - 01.2021
Courtesy Clerk
Albertsons Companies
06.2016 - 05.2017
Associate of Arts - undefined
Eastfield College
High School Diploma - undefined
Woodrow Wilson High School
Bachelor of Arts - Social Science Teacher Education
University Of North Texas