Dezorey Njoku
Bronx,NY
Summary
Motivated Executive Administrative Assistant with 7 years’ experience in providing personalized and timely support. Passionate about aiding those who need my help and resilient to handle challenges of fast-paced environments. Dedicated to utilizing my problem-solving and multitasking abilities to provide to contribute to organizational success.
Overview
10
10
years of professional experience
Work History
Senior Administrative Assistant
AIG
New York, NY
06.2017 - Current
- Oversaw the Consumer Complaints Department mailbox, reviewing all incoming correspondence and working closely with internal teams to ensure efficient and precise problem-solving.
- Efficiently utilized EMIS CRM for policy inquiries, recorded complaints in GCMS database promptly, and managed all necessary documentation on SharePoint.
- Managed department Director’s calendar, arranged travel and prepared expense reports.
- Coordinated and scheduled department meetings, secured conference rooms, and collaborated with internal personnel for audiovisual requirements.
- Drafted internal and external correspondence, prepared administrative forms and shipping labels
- Assisted in preparing and distributing weekly and monthly reports.
Document Specialist
American Arbitration Association
New York, NY
04.2016 - 10.2016
- Succeeded in processing over 100 No Fault Auto Claim documents received from various internal and external parties on a daily basis
- Analyzed and classified complex case filing documents into appropriate submission types
- Executed thorough data entry tasks for case files utilizing the company’s shared platform, Modria.
- Worked closely with C-level executives to assess and implement applicable regulatory compliance measures.
- Anticipated and efficiently resolved potential and existing issues.
Administrative Assistant to the Director
Rapid Capital Funding
New York, NY
02.2015 - 05.2015
- Efficiently handled the funding process for over 200 clients each month through effective communication with our Miami office and diligent collection of all required documents.
- Generated over 15 contracts daily for cash advance clients, ensuring timely delivery.
- Regularly communicated with clients via email and phone to ensure compliance with required funding documentation.
- Arranged daily meetings and scheduled appointments for both closing manager and clients
- Ensured all required documentation for client funding was efficiently organized and uploaded onto the company's shared platform, Rcfweb.
Regulatory Compliance Analyst
Citigroup Inc
New York, NY
08.2014 - 01.2015
- Examined a high volume of over 1,000 Prospectuses and Confirmations for daily trades at Citigroup.
- Minimized regulatory exposure through investigation, resolution and escalation of unprocessed trade confirm and prospectus exceptions.
- Maintained firm adherence to SEC Rule 10b-10 through accurate trade confirm delivery fulfillment
- Developed and oversaw the production of more than 6 reports, contributing to the alignment of control and reporting strategies for trade accounts.
- Spearheaded the consistent monitoring, updating, and distribution of a vital monthly management metrics report
- Successfully maintained and organized necessary files for team's SharePoint platform.
Education
B.S. - Business, Management, Economics, Finance
Empire State College
Skills
- Calendar Management
- Travel Arrangements
- Schedule Management
- Expense Reporting
- Invoice Processing
- Meeting Planning
- Executive Support
- Organization
- Data Entry
- Data Analysis
- Attention to Detail
- Critical Thinking
- Problem Solving
- Concur
- SharePoint
- Proficient in Microsoft Office
Timeline
Senior Administrative Assistant
AIG
06.2017 - Current
Document Specialist
American Arbitration Association
04.2016 - 10.2016
Administrative Assistant to the Director
Rapid Capital Funding
02.2015 - 05.2015
Regulatory Compliance Analyst
Citigroup Inc
08.2014 - 01.2015
B.S. - Business, Management, Economics, Finance
Empire State College
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