Jacob Weeks
Bostic,NC
Summary
People-oriented team leader successful in monitoring performance, delegating work and motivating members. Versed in managing daily direction and team communication. Collaborative and resourceful professional dedicated to identifying needs to develop and deliver creative solutions.
Overview
4
4
years of professional experience
1
1
Certification
Work History
Digital Team Lead
Walmart
Forest City, NC
07.2021 - Current
- Assisted the manager in setting achievable goals for the team while monitoring progress towards them.
- Conducted regular performance evaluations, providing constructive feedback and personalized coaching.
- Delegated tasks appropriately according to individual skill sets.
- Ensured compliance with company policies and procedures throughout the team.
- Resolved escalated customer complaints or queries promptly and efficiently.
- Maintained accurate records of employee attendance and task completion times.
- Trained new staff in relevant processes and procedures.
- Developed strategies to increase team productivity and improve customer service levels.
- Provided leadership and guidance to team members, ensuring that tasks were completed on time and to a high standard.
- Established clear team goals aligned with company objectives, tracking progress regularly.
- Resolved customer complaints and issues promptly, ensuring high levels of satisfaction.
- Monitored operations and reviewed records and metrics to understand company performance.
Education
Associate In Applied Science - Electrical System Technology
Isothermal Community College
Spindale05-2025
Skills
- Customer service
- Team building
- Multitasking
- Organizational skills
- Goal driven
- Effective communication
- Problem solving
- Reliable and responsible
- Shift scheduling
- Workplace safety
- Work Planning and Prioritization
- Performance evaluations
- Team supervision
- Coaching
- Teamwork and collaboration
- Honest and dependable
Certification
Electrical Wiring Certificate
Industrial Controls Certificate
Timeline
Digital Team Lead
Walmart
07.2021 - Current
Associate In Applied Science - Electrical System Technology
Isothermal Community College
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