Dhaivat PATEL
Roselle Park,NJ
Summary
Professional Assistant Store Manager with exceptional team leadership qualities and operational management capabilities. Well-versed in delivering exceptional customer communication and customer service. Talented driver of performance compliance with applicable standards, rules and regulations.
Overview
10
10
years of professional experience
1
1
Certification
Work History
Assistant Store Manager
Dollar Tree Stores
AVENEL, NJ
07.2023 - Current
- Assisted in recruiting efforts by interviewing candidates for open positions in the store.
- Maintained accurate records of all transactions, stock levels and employee performance metrics.
- Conducted regular performance reviews of staff members in order to identify areas for improvement.
- Developed strategies for increasing store profitability by analyzing financial data and implementing cost-saving measures.
- Organized weekly meetings with department heads to review progress on key objectives.
- Provided leadership support during peak business hours by motivating staff members to meet targets.
- Implemented strategic marketing initiatives to drive revenue growth across multiple channels.
- Oversaw daily cash handling procedures, reconciling discrepancies as necessary.
- Provided training to new employees on company policies and procedures.
- Managed day-to-day operations including scheduling shifts, assigning tasks.
- Resolved customer complaints in a timely manner and addressed any issues that may arise during store hours.
- Prepared detailed reports summarizing sales activity, customer feedback, and other relevant information.
- Ensured compliance with all safety regulations throughout the store premises.
- Collaborated with other departments within the organization to coordinate promotions, events, and special projects.
Store Manager
Carvel Ice Cream Store
Poughkeepsie, NY
04.2022 - 06.2023
- Monitored inventory levels and placed orders to restock shelves.
- Conducted daily store operations, including opening and closing procedures and cash handling.
- Developed relationships with suppliers to negotiate better prices.
- Developed strategies to maximize sales and profitability.
- Organized promotional events to increase product awareness.
- Established customer service standards and monitored staff compliance.
- Prepared monthly reports on sales figures, expenses, profits.
- Planned special promotions or discounts based on market trends.
- Identified opportunities for cost savings through waste reduction initiatives.
- Assessed operational efficiency of the store's departments.
Wireless Sales Associate
Wireless Advocates
Bridgewater, NJ
04.2021 - 03.2022
- Provided technical support for customers in setting up their wireless devices including phones, tablets, laptops and other mobile devices.
- Adhered to all company policies, procedures and safety guidelines while performing job duties.
- Participated in weekly team meetings to discuss strategies for meeting sales goals and improving customer service levels.
- Stayed current on industry trends, competitive offerings, promotions and pricing structures.
- Resolved customer complaints in a professional manner while keeping management informed of any escalated situations.
- Processed customer transactions accurately using the point-of-sale system.
- Provided training for new employees on proper use of equipment, software applications, processes and procedures.
- Assisted customers with product selection and purchase decisions by providing information on features, benefits and wireless service plans.
- Attended vendor events to promote store services or products.
Quality Assurance Food Safety Technician
Deep Foods
UNION, NJ
11.2014 - 04.2021
- Assisted with the implementation of new food safety programs throughout the facility.
- Implemented corrective actions when non-conformances were identified during the inspection process.
- Identified trends in customer complaints and initiated appropriate corrective action plans.
- Maintained laboratory equipment used for testing samples such as pH meters, thermometers, scales.
- Collaborated with other departments on continuous improvement initiatives aimed at enhancing overall product quality, safety performance.
- Conducted routine inspections of production areas to verify cleanliness and sanitation protocols were followed.
- Developed and maintained effective working relationships with internal customers, vendors, and suppliers.
- Verified that product labels were accurate and in accordance with government regulations.
- Evaluated incoming raw materials for quality assurance purposes.
- Provided training on food safety topics such as HACCP principles, GMP's, Food Allergens.
- Ensured compliance with all food safety regulations and standards.
- Reviewed batch records for completeness prior to product release.
- Reviewed supplier certificates of analysis for accuracy prior to acceptance of materials into inventory.
- Analyzed sample data using statistical methods to assess product conformance levels.
- Documented test results according to company policies and procedures for traceability purposes.
- Participated in root cause analysis investigations as needed to identify potential issues or problems related to product quality or safety.
- Monitored production processes to ensure products met established specifications.
Education
High School Diploma -
DIPLOMA COMPUTER PROGRAMMING
DCM COLLEGE, VIRAMGAM,GUJARAT,INDIA03-2010
High School Diploma -
SHREE MADHYAMIK SHALA
VIRAMGAM, GUJARAT,INDIA06-2007
Some College (No Degree) - COMMERCE
BACHELOR OF COMMERCE
DCM COLLEGE, VIRAMGAMSkills
- Stock management
- Customer Relations
- Records Management
- Operations Oversight
- Store Organization
- Business Development
- Customer Service and Engagement
- Problem-Solving
- Mentoring and Coaching
- Stock Rotations
- Workforce Management
- Vendor Management
- Display Setup
- Customer experience
- Employee Coaching
- Cash auditing
- Sales Growth
- Billing
Affiliations
- READING
- INNOVATION
Languages
English
Professional
Hindi
Professional
Gujarati
Professional
Accomplishments
- 3 TIMES AWARDED WITH BEST WIRELESS SALES EXPERT IN THE DISTRICT WITH WIRELESS ADVOCATES
- 8TH RANK IN COLLEGE WHILE DOING THE DIPLOMA IN COMPUTER PROGRAMMING COURSE
Certification
- DIPLOMA COMPUTER PROGRAMMING
- HIGH SCHOOL
Timeline
Assistant Store Manager
Dollar Tree Stores
07.2023 - Current
Store Manager
Carvel Ice Cream Store
04.2022 - 06.2023
Wireless Sales Associate
Wireless Advocates
04.2021 - 03.2022
Quality Assurance Food Safety Technician
Deep Foods
11.2014 - 04.2021
High School Diploma -
DIPLOMA COMPUTER PROGRAMMING
High School Diploma -
SHREE MADHYAMIK SHALA
Some College (No Degree) - COMMERCE
BACHELOR OF COMMERCE