Dhana Tapia
Brooklyn,USA
Summary
- Bilingual(English/Spanish) leader skilled in elevating customer service and operational workflows in the hospitality industry. Successfully directed daily operations and implemented strategies that improved efficiency and team performance. Committed to creating exceptional customer experiences while maintaining safety and quality standards. Focused on providing exceptional product service to enhance customer satisfaction.
Overview
2
2
years of professional experience
Work History
Shift Lead/Manager
Tavola Market-Shift Lead/Manager
Brooklyn, New York
04.2026 - Current
- Directed daily operations to optimize workflow and enhance business performance.
- Oversaw inventory management and ensured stock levels met customer demand.
- Executed package labeling and preparation for shipping to facilitate efficient distribution.
- Assisted in kitchen preparing orders, catering cuts.
Cashier
Rustico Craft Sandwiches
09.2025 - 04.2026
- Operated cash register, processing payments accurately to maintain transaction integrity.
- Crafted quality espresso beverages to improve customer experience in a fast-paced environment.
- Supported store operations by assisting with opening and closing tasks to maintain operational flow.
Cashier
Pat'e Palo
09.2025 - 02.2026
- Facilitated table service during peak periods, improving guest satisfaction and overall dining experience.
- Coordinated communication between management and staff to resolve operational issues promptly.
- Navigated dynamic work settings by quickly adjusting to changing demands and priorities. by learning tasks efficiently and responding to changes.
Drawing Assistant
Architecture Office
, Dominican Republic
10.2024 - 03.2025
- Coordinated administrative and operational tasks to ensure smooth office functioning.
- Executed assigned tasks with attention to detail, contributing to timely project completion.
- Developed professional discipline and workplace organization.
Education
Bachelor Of Architecture - Architecture
Universidad Católica Nordestana
San Francisco De Macorís, Duarte04-2026
High School Diploma -
Centro Educativo San Vicente De Paul
San Francisco De Macoris08-2022
Food Safety Certification -
NYC Department of Health And Mental Hygiene
Skills
- POS
- Inventory control
- Order expediting
- Safe food handling
- Catering
- Teamwork
- Customer Service
- Bilingual Communication
- Problem Solving
- Relationship building
- Workplace organization
- Detail-oriented thinking
Timeline
Shift Lead/Manager
Tavola Market-Shift Lead/Manager
04.2026 - Current
Cashier
Rustico Craft Sandwiches
09.2025 - 04.2026
Cashier
Pat'e Palo
09.2025 - 02.2026
Drawing Assistant
Architecture Office
10.2024 - 03.2025
Bachelor Of Architecture - Architecture
Universidad Católica Nordestana
High School Diploma -
Centro Educativo San Vicente De Paul
Food Safety Certification -
NYC Department of Health And Mental Hygiene