Summary
Overview
Work History
Education
Skills
Certification
Personal Information
Timeline
Generic

Kylee Jackson

Chandler,AZ

Summary

Dynamic and results-oriented professional with extensive experience in customer service and management, notably at Crumbl. Excelled in food safety and sanitation, alongside effective verbal and written communication, ensuring operational excellence. Proven track record in enhancing team performance and customer satisfaction, with a knack for meticulous cash handling and fostering positive workplace environments.

Overview

9
9
years of professional experience
1
1
Certification

Work History

Baker/ Shift Lead/ Manager(SSL)

Crumbl
01.2024 - 10.2024
  • During my time with Crumbl, I was responsible for overseeing the completion of tasks while the manager was out.
  • I was also responsible for resolving employee conflicts and handling customer complaints.
  • Measured, mixed and prepped raw materials according to company specifications and recipes.
  • Coordinated supplies, placed orders and managed stock on hand for bakery.
  • Oversaw baking and cooking training to assist new staff members in professional development.
  • Kept records of daily production numbers for each type of item produced.
  • Cleaned work areas, utensils, equipment and surfaces between batches of products.

Allergy Technician

TKJ LLC
Chandler, US
04.2019 - 10.2023
  • Recorded observations and baseline measurements to maintain accurate medical records.
  • Collected and documented patients' medical history, identity and proof of address.
  • Maintained confidential documentation of patient information to stay compliant with federal regulations.
  • Documented patient information accurately in electronic health records.
  • Disposed of potentially hazardous biological material and contaminated supplies.
  • Educated patients on procedures and treatments, answering questions regarding post-operative care and medication side effects.
  • Kept patient information properly secured and confidential.

Starbucks Barista

Fry's Food Stores
Chandler, US
06.2019 - 10.2019
  • I was a certified Barista as well as a certified Trainer
  • Trained new baristas on coffee-making techniques, customer service standards, and operational procedures.
  • Ensured all equipment was maintained in proper working order according to manufacturer's instructions.
  • Memorized recipes for specialty coffee beverages and seasonal offerings.
  • Restocked product displays based on demand and projected sales.
  • Managed cash register and processed transactions with accuracy and integrity.
  • Created complex, hand-crafted beverages based upon customer preferences.

Deli Clerk

Fry's Food Stores
10.2018 - 03.2019
  • Operated slicers and other equipment according to company guidelines to minimize accidents or injuries.
  • Sanitized and kept work areas tidy by cleaning surfaces, equipment, and floors, removing trash and maintaining machinery.
  • Adhered to health regulations regarding food handling and sanitation standards.
  • Checked signage and pricing to verify accurate displays on counters and in cases.
  • Sliced meats and cheeses and weighed deli items for customers.
  • Participated in weekly team meetings to discuss performance goals or operational issues.

Call Center Representative

24-7 Intouch
Mesa, US
03.2018 - 05.2018
  • Updated system with order specifics and customer details, preferences, and billing information.
  • Answered, screened and processed high volume of calls daily with call management system and web-based communications.
  • Adjusted bills and refunded money to resolve customers' service or billing complaints.
  • Kept records of customer interactions or transactions, thoroughly recording details of inquiries.
  • Offered resolutions to de-escalate calls and solve customer issues.
  • Adhered strictly to all applicable laws and regulations pertaining to customer privacy rights.

Counter Help

Panda Express Restaurant Group
Chandler, US
07.2015 - 03.2018
  • I have been the person in charge when the manager is not on duty or has to drive to another store, and I handle the end-of-day cash count, which means I make sure our safe has the proper amount of cash, and our deposit is correct according to our computer's input.
  • When left in charge, I make sure that the employees are on task, and that the store is kept clean.
  • I personally know how to use a register, and I have worked back of house and front of house.
  • Explained food preparation methods and ingredients to enable patrons with food allergies to make educated decisions.
  • Maintained knowledge of current sales promotions, policies regarding payment and exchanges, and security practices.

Dog Bather

puppy love pet stylist
Maricopa, US
01.2017 - 04.2017
  • Kept dogs safe by remaining alert to environmental conditions and nearby animals.
  • Cared for pets during owners' absences.
  • Cleaned and sanitized tubs, tools, and equipment after each use.
  • Refilled shampoo bottles, sanitized clippers, combs, and brushes, and placed clean towels at each station following shift completion.

Education

High school or equivalent -

Maricopa High School
Maricopa, AZ
05.2017

Skills

  • Cooking
  • Customer Service
  • Management
  • Cash Handling
  • Cashier
  • Cleaning
  • Data Entry
  • POS
  • Basic Math
  • Restaurant experience
  • Microsoft Excel
  • Microsoft Word
  • Microsoft PowerPoint
  • Microsoft Office
  • Barista Experience
  • Verbal and written communication
  • Food Preparation
  • Food safety and sanitation
  • Host/Hostess
  • Coffee Experience
  • Computer Literacy
  • Serving Experience
  • Front desk
  • Medical scheduling
  • Cash register

Certification

Allergy technician, 01/01/19, Present

Personal Information

Work Permit: Authorized to work in the US for any employer

Timeline

Baker/ Shift Lead/ Manager(SSL)

Crumbl
01.2024 - 10.2024

Starbucks Barista

Fry's Food Stores
06.2019 - 10.2019

Allergy Technician

TKJ LLC
04.2019 - 10.2023

Deli Clerk

Fry's Food Stores
10.2018 - 03.2019

Call Center Representative

24-7 Intouch
03.2018 - 05.2018

Dog Bather

puppy love pet stylist
01.2017 - 04.2017

Counter Help

Panda Express Restaurant Group
07.2015 - 03.2018

High school or equivalent -

Maricopa High School

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Kylee Jackson