Tora Rogers
Linden,VA
Summary
Successful Job Title with background overseeing food service operations to offer outstanding customer experiences. Talented at training crews to courteously respond to customer needs and quickly perform various tasks. Flexible and willing to work day, night and weekend schedules. Organized professional with experience in high volume restaurants. Fulfills customer orders while maintaining clean and safe environment. Delivers quality food and offers great organizational skills. Hardworking and passionate job seeker with strong organizational skills eager to secure entry-level Job Title position. Ready to help team achieve company goals.
Overview
7
7
years of professional experience
Work History
Restaurant Shift Lead/manager
Cracker Barrel Old Country Store
Front Royal, VA
05.2023 - Current
- Resolved customer complaints promptly, ensuring repeat business and positive word-of-mouth referrals.
- Streamlined communication between kitchen and service staff for a smoother dining experience.
- Improved scheduling efficiency by closely monitoring labor hours and making adjustments as needed.
- Reduced wait times during peak hours by optimizing table turnover rates through efficient seating arrangements and attentive service.
- Managed cash handling procedures accurately, ensuring all transactions were properly recorded and reported.
- Implemented daily pre-shift meetings to boost team morale, share important updates, and address any concerns proactively.
- Cross-trained in other kitchen positions to support staff and meet customer needs and demands.
Restaurant Team Member
Cracker Barrel Old Country Store
Front Royal, VA
07.2017 - Current
- Displayed excellent teamwork skills while working alongside fellow team members in a fast-paced environment.
- Performed opening and closing duties as needed, ensuring the restaurant was prepared for efficient operation each day.
- Enhanced customer satisfaction by providing efficient and friendly service during busy meal times.
- Arrived to work in uniform and presentable in appearance to meet restaurant standards.
- Greeted guests pleasantly and answered menu questions.
- Promoted a positive work environment by maintaining a professional attitude and demonstrating respect for coworkers, management, and guests alike.
- Demonstrated exceptional multitasking abilities by managing multiple tasks simultaneously during peak hours without sacrificing quality of service or attention to detail.
- Utilized strong communication skills when interacting with guests, coworkers, and management to create a welcoming atmosphere for all parties involved.
- Assisted in maintaining a clean and organized dining area, contributing to a positive guest experience.
- Prepared food orders, cooking on grill and operating fry station.
- Used proper techniques to prepare food and ingredients.
- Restocked condiment dispensers, napkins, silverware and drink machines to prevent shortages.
- Helped maintain high levels of cleanliness throughout the establishment, following established cleaning protocols for both front-of-house and back-of-house areas consistently.
- Cultivated warm relationships with regular customers.
- Trained new employees by demonstrating tasks and coaching during daily activities.
- Collaborated with kitchen staff to ensure timely delivery of food orders, resulting in increased efficiency and satisfied customers.
Administrative Assistant
Valleyhealth
Front Royal
05.2020 - 05.2024
- Answered multi-line phone system, routing calls, delivering messages to staff and greeting visitors.
- Maintained confidentiality of sensitive information by adhering to strict privacy policies and implementing secure filing systems.
- Delivered excellent customer service through prompt responses to client inquiries, addressing concerns effectively, and building strong relationships.
- Ensured accurate record-keeping with diligent data entry and database management for vital company information.
- Promoted a positive work environment through effective communication skills and fostering professional relationships among colleagues.
Education
Associate Of Business Administration -
Laurel Ridge Community College
Middletown, VA08.2024
Warren County High School
Front Royal, VA05.2019
Skills
- Team motivation
- Team Management
- Shift Handover
- Complaint Handling
- Employee Coaching
- Computer skills
- Task Delegation
- Staff Training
- Staff Motivation
- Pre-shift walk-through
- Food handling safeguards
- Waste Reduction
- Safe Food Handling
- Cooking
- Payment Processing
Timeline
Restaurant Shift Lead/manager
Cracker Barrel Old Country Store
05.2023 - Current
Administrative Assistant
Valleyhealth
05.2020 - 05.2024
Restaurant Team Member
Cracker Barrel Old Country Store
07.2017 - Current
Associate Of Business Administration -
Laurel Ridge Community College
Warren County High School