Summary
Overview
Work History
Education
Skills
Timeline
Generic

Dharma Nicaise

Miami,FL

Summary

Enthusiastic Front of House Team Member with over 2 1/2 years of experience in every front area. Detail-oriented food service worker who engages customers, caters to their needs, and can present/sell various menu items well. Committed to building immediate rapport with diners and maximizing restaurant sales. Reliable employee with a strong work ethic, and a desire to take on new challenges. Devoted to giving every customer a positive and memorable experience. Skilled in working under pressure and adapting to new situations and challenges.

Overview

3
3
years of professional experience

Work History

Host

Tacos and Tattoos
Miami, FL
09.2023 - Current
  • Greeted guests and gathered information to seat groups or place on waitlist.
  • Answered customer inquiries regarding the menu, restaurant services, and special promotions.
  • Took reservations over phone and in person.
  • Assisted servers in seating guests by escorting them to their tables.
  • Maintained cleanliness of lobby area, including wiping/bussing tables.

Expeditor

Tacos and Tattoos
09.2023 - Current
  • Organized and delivered food orders to guests in a timely manner while following safety protocols
  • Replenished beverages, condiments and other necessities during meal service.
  • Answering questions and giving suggestions regarding the menu.
  • Packing/Handling to-go orders.
  • Assisted in food preparation and ensured final presentation.
  • Provided recommendations and served alcoholic beverages to guests.

Waitress/Front of House Team Member

The Chinese Restaurant Of The Crossings
Miami, FL
08.2021 - 07.2023
  • Explained menu items, gave recommendations and delivered food courses according to instruction.
  • Took orders over the phone and in person.
  • Managed the cash register, charged customers cards, and charged online orders.
  • Worked with managers to report and resolve customer issues or concerns.
  • Trained and mentored new FOH staff in restaurant procedures, food safety and customer service standards.
  • Replenished supplies and organized food preparation stations to maximize productivity.

Education

High School Diploma -

Felix Varela Senior High School
Miami, FL
05.2023

Art Education

Miami Dade College
Miami, FL

Skills

  • Customer service
  • Menu/Price Memorization
  • Training and Mentoring
  • Food Running
  • Table Setting
  • Bussing/Pre-bussing tables
  • Complaint resolution
  • Sales experience
  • Money Handling
  • Supply Restocking
  • Organizational skills

Timeline

Host

Tacos and Tattoos
09.2023 - Current

Expeditor

Tacos and Tattoos
09.2023 - Current

Waitress/Front of House Team Member

The Chinese Restaurant Of The Crossings
08.2021 - 07.2023

High School Diploma -

Felix Varela Senior High School

Art Education

Miami Dade College

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Dharma Nicaise