Dhavalkumar Patel
Venice,FL
Summary
Accomplished business owner with a proven track record in operations management and customer relations, notably at Island Sun Inn & Suites. Expert in enhancing operational efficiency and capitalizing on industry growth, with a flair for staff management and marketing. Skilled in transforming challenges into opportunities, achieving significant revenue increases. Talented Owner with excellent marketing, customer service and facility oversight skills and more than 20 years of experience. Highly effective and comfortable working with people at all levels in organization.
Overview
23
23
years of professional experience
Work History
Owner
Island Sun Inn & Suites
04.2016 - Current
- Managed day-to-day business operations.
- Enhanced operational efficiency and productivity by managing budgets, accounts, and costs.
- Trained and motivated employees to perform daily business functions.
- Consulted with guests to assess needs and propose optimal solutions.
- Monitored market conditions to set accurate ADR (Average Daily Rate) and take advantage of emerging trends.
- Monitored daily cash discrepancies, inventory shrinkage and drive-off.
- Generated revenues yearly and effectively capitalized on industry growth.
- Handled problematic guests to assist lower-level employees and maintain excellent customer service.
Owner
SUBWAY®Restaurants
08.2007 - 03.2016
- Managed day-to-day business operations.
- Food Safety: Ensuring food safety and product preparation
- Cleanliness: Maintaining the store's physical appearance standards
- Inventory: Monitoring and controlling the store's inventory
- Cash: Following company policies regarding cash levels in registers and making safe drops
- Bank Deposits: Making daily bank deposits at different times of the day
- Staff: Recruiting, training, and supervising staff
- Customer Service: Interacting with people and taking pride in customer service
Manager
Clark Gas Station
04.2006 - 06.2007
- Operated a cash register and accurately handled customer transactions
- Provided exceptional customer service to customers.
- Stocked merchandise shelves and cooler.
- Follow all safety and security procedures.
- Ensure all items purchased are correctly scanned and priced
Cashier
Dunkin Donuts
06.2001 - 08.2002
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
- Welcomed customers and helped determine their needs.
- Taking food and drink orders, and completing transactions
- Clean work stations, brew and grind coffee, restock cups and food items
Education
Associate of Science - Pharmacy Technology
Moraine Valley Community College
Palos Hills, ILSkills
- Marketing
- Human Resources
- Staff hiring
- Quality Management Systems
- Team Oversight
- Staff Management
- Operations Management
- Customer Relations
Timeline
Owner
Island Sun Inn & Suites
04.2016 - Current
Owner
SUBWAY®Restaurants
08.2007 - 03.2016
Manager
Clark Gas Station
04.2006 - 06.2007
Cashier
Dunkin Donuts
06.2001 - 08.2002
Associate of Science - Pharmacy Technology
Moraine Valley Community College
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