Dhaynard Henry
Delray Beach,FL
Summary
Highly organized and detail-oriented Office Administrator with extensive experience supporting operations in both public and private sector environments.
Overview
16
16
years of professional experience
Work History
Office Manager
Mantis Funding
Boca Raton
04.2022 - Current
- Managed daily office operations for a fast-paced private financial services company, ensuring efficient workflow and professional client service.
- Coordinated new employee onboarding including orientation, system access, policy training, and compliance documentation.
- Oversaw scheduling, office logistics, and vendor relationships to maintain smooth operational processes.
- Implemented process improvements that increased office efficiency and improved communication between teams.
Front Desk Receptionist
Retina Group of Florida
Delray Beach, FL
12.2021 - 04.2022
- Managed patient check-in and scheduling, ensuring efficient clinic operations.
- Provided exceptional customer service, addressing patient inquiries and concerns promptly.
- Coordinated communication between medical staff and patients to streamline processes.
- Maintained accurate patient records using electronic health record (EHR) systems.
Senior Client Service Specialist
Palm Beach County Tax Collectors Office
Delray Beach, FL
12.2014 - 09.2021
- Provided complex and general administrative support to various departments and managers
- Oversee a team of 40+ people, generated training guides for new hires, and game plan to increase transaction time and surveys by gathering, reviewing, and analyzing data.
- Processed transactional work including Florida and Out of State title corrections, Business Tax Receipt Corrections.
Guest Services Receptionist
IPic Theaters
Delray Beach, FL
01.2019 - 03.2021
- Provided front-of-house guest relations while supporting HR administrative functions in a high-volume luxury theater environment.
- Coordinated guest requests with theater management, servers, and support staff to maintain smooth daily operations.
- Assisted HR team with onboarding tasks including new hire paperwork, document organization, and employee file management.
- Supported recruitment efforts by scheduling interviews, communicating with applicants, and maintaining candidate records
Supervisor
Charlotte Russe
Boynton Beach, FL
03.2015 - 06.2018
- Assessed the store to ascertain what each customer wanted or needed.
- Tracked and approved register transactions in accordance with established policies and procedures.
- Achieved strategic, annual business results through focus and action on tactical monthly and quarterly objectives and tasks.
Manager
Chick-fil-A
Boynton Beach, FL
05.2010 - 12.2014
- Maintained high standards of customer service during high-volume, fast-paced operations.
- Processed Payroll, submitted correspondence letters for CEO, and assigned daily tasks for employees.
- Reviewed resumes, assisted with onboarding, and training of new hires.
Education
Bachelor of Science - Health Administration
Palm Beach State College
Lake Worth, FL03.2022
A.S. - General Studies
Palm Beach State College
Lake Worth, FL08.2018
Skills
- Employee Training & Development: Successfully trained and onboarded new employees, providing clear instruction on company procedures, systems, and workplace expectations to ensure smooth integration and productivity
- Microsoft Office Proficiency: Highly proficient in Microsoft Office applications including Word, Excel, PowerPoint, and Outlook for document preparation, data organization, reporting, scheduling, and professional communication
- Adaptability & Change Management: Demonstrated ability to quickly adapt to evolving business needs, new technologies, and shifting priorities while maintaining efficiency and a positive work environment
Computer Skills/Community Service
- Bethesda Hospital, Pediatrics; Health Unit Coordinator
- Adonai Ministries, Youth Leader
Languages
Haitian Creole
Native or Bilingual
Timeline
Office Manager
Mantis Funding
04.2022 - Current
Front Desk Receptionist
Retina Group of Florida
12.2021 - 04.2022
Guest Services Receptionist
IPic Theaters
01.2019 - 03.2021
Supervisor
Charlotte Russe
03.2015 - 06.2018
Senior Client Service Specialist
Palm Beach County Tax Collectors Office
12.2014 - 09.2021
Manager
Chick-fil-A
05.2010 - 12.2014
Bachelor of Science - Health Administration
Palm Beach State College
A.S. - General Studies
Palm Beach State College