Dherly Sanchez
Edinburg,TX
Summary
Dynamic customer service professional with experience at TTEC, excelling in problem resolution and active listening. Proven ability to enhance customer satisfaction and streamline operations. Skilled in data entry and call center operations, consistently achieving service excellence and fostering strong customer relations. Committed to delivering exceptional service and driving team success.
Overview
3
3
years of professional experience
Work History
Costumer Service Representative
TTEC
06.2025 - 10.2025
- Resolved customer inquiries through effective communication and problem-solving techniques.
- Assisted customers with account management and service-related issues.
- Collaborated with team members to enhance product knowledge and service delivery standards.
- Maintained accurate records of customer interactions and transactions for quality assurance.
Sales Associate
Dollar General
03.2023 - 04.2024
- Assisted customers with product selection and provided exceptional service to enhance shopping experience.
- Maintained store inventory by restocking shelves and organizing merchandise effectively.
- Operated point-of-sale systems accurately, processing transactions and handling cash efficiently.
- Collaborated with team members to achieve daily sales goals and improve store performance.
Education
High School Diploma -
Economedes Highschool
Skills
- Customer service
- Active listening
- Critical thinking
- Data entry
- Problem resolution
- Customer relations
- Call center experience
- Call center operations
Languages
English
Native or Bilingual
Spanish
Native or Bilingual
Timeline
Costumer Service Representative
TTEC
06.2025 - 10.2025
Sales Associate
Dollar General
03.2023 - 04.2024
High School Diploma -
Economedes Highschool