Dhestinie C. Flowers
Globe Life And Accident Insurance Company
Dallas,TX
15
years of professional experience
Detail-oriented professional with strong data entry and computer skills, committed to delivering efficient administrative support. Skilled in managing information accurately, maintaining organized records, and meeting deadlines in fast-paced environments. Recognized for reliability and a strong work ethic, ready to contribute effectively in a team-focused organization.
Work History
Customer Service Associate
2 Years 4 Months- Resolved customer inquiries efficiently, enhancing overall satisfaction and retention rates.
- Delivered exceptional customer service through effective communication and problem-solving skills.
- Implemented feedback mechanisms to improve service delivery and address client concerns proactively.
- Assisted in training new associates on company policies and customer service protocols.
Office Coordinator
2 Years- Coordinated appointment scheduling for patients and clinical team to ensure efficient workflow
- Strong communication skills with patients, caregivers and clinical team
- Scheduled and verified patient appointments to ensure timely access to care
- Processed medication refill requests to support patient adherence to treatment plans
- Ability to operate EMR system
- Ability to work within a restricted time frame due to protocol restrictions
Customer Service Representative
1 Year- Strong communication skills with patients, caregivers, and clinical team
- Communicated effectively with patients, caregivers, and clinical team to ensure clear understanding of information
- Ability to determine and verify insurance coverage
- Processed medication refill requests efficiently
Customer Service Representive
1 Year- Handled high volume of inbound and outbound calls to ensure timely customer support
- Processed debit and credit card payments.
- Executed various computer operations effectively in daily tasks.
- Delivered exceptional customer service to a wide variety of customers.
Prepared Foods
1 Year- Educated customers about food products displayed in store
- Take customers' food orders and serve customers
- Prepared food items for customer orders in the kitchen. in case and make sandwiches
Sales Associate
3 Years- Delivered exceptional customer service, addressing shopper inquiries and enhancing overall shopping experience
- Processed monetary and debit/credit transactions efficiently using computerized cash register, ensuring accuracy and customer satisfaction
- Managed inventory in store and restocked items as they were sold and numbers on display lowered
- Managed store inventory and restocked merchandise promptly to maintain optimal stock levels and support sales
Education
High School Diploma
- Physical Therapy
Skills
Customer service & Call center experience
Problem Solving
Microsoft Experience
Computer & Data entry
Efficient data entry
Inbound call management
Cold calling
Attendance reliability
Timeline
Customer Service Associate
Globe Life And Accident Insurance Company
04.2024 - CurrentRead More
Office Coordinator
Memorial Sloan Kettering Cancer Center
01.2021 - 01.2023Read More
Customer Service Representative
Medisys Management LLC
01.2020 - 01.2021Read More
Customer Service Representive
RUI Management Services
01.2019 - 01.2020Read More
Prepared Foods
Dean & DeLuca
01.2018 - 01.2019Read More
Sales Associate
Icing by Claire’s
01.2012 - 01.2015Read More
Genesee Community College
from Physical Therapy
Read More
Hempstead High School
High School Diploma
Read More