Dhianna Torres
Cherry Hill ,NJ
Summary
Dynamic Care Coordinator with a proven track record at United Healthcare, excelling in case management and patient education. Expertly developed care plans and enhanced communication between providers and patients, leading to improved health outcomes. Strong organizational skills and proficiency in documentation ensure efficient healthcare operations and optimal patient experiences.
Overview
3
3
years of professional experience
Work History
Care Coordinator
United Healthcare
01.2023 - 10.2024
- Coordinated care plans for diverse patient populations, ensuring comprehensive service delivery.
- Facilitated communication between healthcare providers and patients to enhance care coordination.
- Monitored patient health metrics, identifying trends to optimize treatment strategies.
- Developed educational materials for patients, improving understanding of care protocols.
Patient Care Coordinator
Virtua Hospital
06.2023 - 01.2024
- Coordinated patient appointments, ensuring timely scheduling and efficient use of resources.
- Assisted patients with intake forms and insurance verification processes, enhancing overall patient experience.
- Managed communication between patients and healthcare providers, facilitating clear information exchange.
- Supported care team by preparing patient records and documentation for consultations and treatments.
Office Assistant
Virtua Obgyn
05.2021 - 01.2023
- Assisted in scheduling patient appointments and managing calendars for healthcare providers.
- Maintained accurate patient records and ensured compliance with confidentiality regulations.
- Coordinated communication between patients and medical staff to enhance service delivery.
- Processed insurance claims and verified patient eligibility efficiently.
- Coordinated meeting schedules and logistics, leading to smoother operations and better time management.
Education
Associate Degree In Nursing - Nursing
Rowan College At Burlington County
Pemberton, NJHigh School Diploma -
Gloucester Catholic
Gloucester City, NJ06.2017
Skills
- Case management
- Documentation
- Patient education
- Organizational skills
- Medical terminology understanding
- Healthcare operations
- Documentation proficiency
- Scheduling
- Nursing background
- Medical terminology
- Insurance practices
- Health literacy
- Database coordination
- Problem-solving
- Time management
- Multitasking and organization
Languages
Spanish
Native or Bilingual
Timeline
Patient Care Coordinator
Virtua Hospital
06.2023 - 01.2024
Care Coordinator
United Healthcare
01.2023 - 10.2024
Office Assistant
Virtua Obgyn
05.2021 - 01.2023
Associate Degree In Nursing - Nursing
Rowan College At Burlington County
High School Diploma -
Gloucester Catholic