Dhiraj Rama
Kearny,NJ
Summary
Accomplished logistics supervisor with over a decade of expertise at Alliance Ground International, adept at optimizing operations and ensuring compliance. Proven leader skilled in staff management and customer service, with a CDL Class A license. Seeking to leverage these strengths in a USPS role to enhance efficiency and team performance.
Professional with significant expertise in team leadership and operational management. Proven track record in driving team collaboration and delivering impactful results. Skilled in conflict resolution, process optimization, and strategic planning, with a flexible approach to evolving business needs. Known for reliability, strong communication, and fostering a productive work environment.
Energetic Supervisor successful at motivating and building positive team dynamics to accomplish aggressive goals. Dedicated to open, communicative culture where employees feel empowered to contribute to company's success.
Overview
16
16
years of professional experience
Work History
Supervisor
Alliance Ground International – Newark International Airport
Harrison, NJ
03.2010 - Current
- Assisted in training new staff on operational procedures and safety protocols.
- Manage and coordinate a team of 47 employees, including material handlers and tractor-trailer
drivers
• Oversee daily US Mail processing operations, ensuring timely handling and delivery
• Schedule and supervise staff to maintain optimal workflow and meet delivery deadlines
• Ensure compliance with safety regulations and maintain quality control standards
• Implement and maintain operational procedures to maximize efficiency
• Monitor and evaluate team performance, providing coaching and feedback as needed - Supported daily team activities to ensure efficient workflow and task completion.
- Monitored inventory levels and reported discrepancies to management for resolution.
- Participated in team meetings to discuss project updates and address challenges.
- Make recommendations to management on staffing decisions, including hiring, discipline and termination.
- Ensure that new hire and refresher training is completed for all Passenger Service Agents and Leads.
- Provide exceptional customer service as per AGI and airline specific standards to ensure customer satisfaction at every step of their journey.
- Always ensure safety and security is never compromised.
- Handle customer interaction with class in an efficient, effective, and professional manner at the ticket counter and gate.
- Make and assist with reservations, preparation, and issuance of tickets and itineraries, computation of fares, issuance of refunds, baggage checking, and collection of excess baggage charges.
- Patiently and empathetically handle customer concerns and complaints regarding ticketing and baggage handling, perform lost and found activities, initiate tracing procedures for lost passenger baggage, process claims for damaged or lost baggage and personal articles, prepare and maintain required records and reports of lost and found activities.
- Knowledgeably answer inquiries regarding flight schedules, fares, and other questions as they arise, providing passengers with general travel information.
- Meet aircraft at gate or loading area, perform duties in the departure lounges or at boarding gates when enplaning and deplaning passengers, check passenger tickets and documents for validity, and complete all necessary arrangements for accommodating passengers’ reservations, standbys, and their luggage.
- Determine flight close-out time and prepare, complete, and check various flight forms for accuracy and complete post-departure procedures.
- Responsible for all flight movement messages between the gate, ground handling team, flight crew, and airport vendors.
- Follow procedures for passengers with regards to the acceptance of Dangerous Goods.
Co-Owner
JD Medical Supplies
Kearny, NJ
07.2014 - 01.2023
- Developed and implemented efficient operational strategies to enhance customer satisfaction.
- Managed inventory levels using industry-standard software to optimize stock management.
- Trained and mentored staff on best practices for customer service and product knowledge.
- Analyzed market trends to inform product offerings and improve competitive positioning.
Education
Bachelor of Science - Business Administration
Rutgers University
New Brunswick, NJ09-2018
High School Diploma -
SKELDON HIGH SCHOOL
SKELDON, GUYANA06-1990
Skills
- Training and mentoring
- Goal oriented
- Staff management
- Customer service
- Experienced logistics and transportation supervisor with over a decade of expertise in mail processing
and workforce management - Proven ability to lead teams, optimize operations, and ensure compliance
with industry standards Holds a CDL Class A license and possesses extensive knowledge of US Mail
processing and transportation logistics - Seeking to leverage leadership and operational skills in a position with USPS
Timeline
Co-Owner
JD Medical Supplies
07.2014 - 01.2023
Supervisor
Alliance Ground International – Newark International Airport
03.2010 - Current
Bachelor of Science - Business Administration
Rutgers University
High School Diploma -
SKELDON HIGH SCHOOL