Dhruvi Patel
Buford,GA
Summary
Proven professional with a track record of enhancing customer satisfaction and streamlining operations at Avantor. Skilled in customer service and time management, adept at resolving complex issues and improving data management systems. Demonstrates strong attention to detail and adaptability, significantly reducing waste and overhead costs.
Overview
7
7
years of professional experience
Work History
Associate
Avantor
02.2022 - Current
- Increased customer satisfaction by resolving complex issues and providing exceptional service at all times.
- Developed and implemented strategies to increase customer satisfaction and engagement.
- Streamlined inventory management processes, reducing waste and ensuring optimal stock levels were maintained.
- Analyzed customer data to identify trends and anticipate customer needs.
- Improved reporting accuracy, implementing new data management system.
Administrator
Smurti Corporation
05.2019 - 01.2022
- Handled sensitive information discreetly, maintaining strict confidentiality at all times as required by company policy or legal regulations.
- Maintained personnel records and updated internal databases to support document management.
- Organized workflow and delegated tasks effectively to ensure timely project completion without compromising quality.
- Managed office inventory levels, ensuring adequate supplies were available while minimizing waste and unnecessary spending.
- Maintained accurate documentation of company policies and procedures for easy reference by all employees.
- Reduced overhead costs through careful budget management and resource allocation.
- Streamlined invoice processing, reducing average payment turnaround time.
Associate Dentist
Darshan Dental College and Hospital
02.2018 - 02.2019
- Established rapport with patients of all ages, providing a comfortable and reassuring atmosphere for both children and adults.
- Built strong relationships with patients, fostering trust and open communication regarding their dental concerns.
- Collaborated with fellow dentists to develop best practices for complex dental procedures, ensuring optimal outcomes.
- Completed consultations with patients for treatment plan.
- Improved patient satisfaction by providing comprehensive dental care and personalized treatment plans.
Education
Master of Public Health - Health Informatics
Augusta University
Augusta, GA08-2026
Bachelor of Dental Surgery - Dentist
Darshan Dental College And Hospital
Udaipur, Rajasthan02-2019
Skills
- Customer service
- Time management
- Attention to detail
- Computer skills
- Workplace safety
- Flexible schedule
- Oral communication
- Order fulfillment
- Cross-functional teamwork
- Production support
- Multitasking and organization
- Adaptability and flexibility
Languages
English
Full Professional
Gujarati
Native or Bilingual
Hindi
Native or Bilingual
Timeline
Associate
Avantor
02.2022 - Current
Administrator
Smurti Corporation
05.2019 - 01.2022
Associate Dentist
Darshan Dental College and Hospital
02.2018 - 02.2019
Master of Public Health - Health Informatics
Augusta University
Bachelor of Dental Surgery - Dentist
Darshan Dental College And Hospital
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