Di Su
Lebanon,TN
Summary
Organized and motivated employee eager to apply time management and organizational skills in various environments. Seeking entry-level opportunities to expand skills while facilitating company growth.
Overview
8
8
years of professional experience
1
1
Certification
Work History
Receptionist
Chongqing Railway Group Co. LTD
Chongqing
03.2022 - 10.2023
- Answered incoming phone calls, responded to inquiries and transferred calls as needed.
- Maintained organized filing system of paper and electronic documents.
- Performed data entry into computer systems; ensured accuracy of all entered information.
- Prepared documents such as memos, letters, reports, spreadsheets and presentations using Microsoft Office applications.
- Greeted visitors and directed to appropriate location or person.
- Managed calendar reminders for upcoming deadlines or events associated with the office.
- Scheduled meetings and sent invitations specifying time and location.
Flight Attendant
Shandong Airlines Group
Jinan
04.2016 - 02.2019
- Attended trainings in customer service, conflict resolution techniques and safety procedures to remain current on new requirements and procedures.
- Demonstrated proficiency in aircraft emergency procedures, first aid, CPR, defibrillators, oxygen administration, and other safety protocols.
- Participated in pre-flight briefings to discuss flight details, weather and service plans.
- Greeted passengers, answered questions, and directed them to their seats.
- Ensured the quality of customer experience by resolving any issues that arose during the flight promptly and professionally.
- Anticipated needs of passengers to enhance comfort and promote enjoyable flight.
- Responded to medical emergencies as needed during flights.
- Delivered onboard customer service including food and beverage service.
- Cooperated with pilots and crew members while performing duties on board the plane.
Education
Bachelor of Arts - French Language And Literature
Chongqing Nanfang Translators College of SISU
Chongqing07-2015
Skills
- Customer Service
- Office Administration
- Letter Writing
- Database Management
- Verbal and Written Communication
- Document Preparation
Certification
- Certified Intermediate level of Western Bakery
Languages
French
Limited
Chinese (Mandarin)
Native/ Bilingual
English
Limited
Affiliations
- Guqing
- Jazz Dance
- Bakery
Timeline
Receptionist
Chongqing Railway Group Co. LTD
03.2022 - 10.2023
Flight Attendant
Shandong Airlines Group
04.2016 - 02.2019
Bachelor of Arts - French Language And Literature
Chongqing Nanfang Translators College of SISU
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