Diamond Arrington
Pre Med Student
Jacksonville,FL
Summary
Knowledgeable and dedicated customer service professional with extensive experience in customer service industry. Solid team player with outgoing, positive demeanor and proven skills in establishing rapport with clients. Motivated to maintain customer satisfaction and contribute to company success. Specialize in quality, speed and process optimization. Articulate, energetic and results-oriented with exemplary passion for developing relationships, cultivating partnerships and growing businesses. Passionate about promoting lasting customer satisfaction by delivering quality service and unparalleled support. Proficient in customer service best practices and related options.
Overview
3
3
years of professional experience
4
4
years of post-secondary education
Work History
Customer Service Representative
Walgreens
Jacksonville, FL
12.2021 - 02.2022
- Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
- Provided primary customer support to internal and external customers.
- Clarified customer issues and determined root cause of problems to resolve product or service complaints.
- Recorded account information to open new customer accounts.
Team Member
Urban Air
Jacksonville, FL
06.2021 - 12.2021
- Contributed to team success by completing jobs quickly and accurately.
- Pursued learning opportunities to advance knowledge and take on leadership position.
- Coordinated project work applying strong team leadership for enhanced success.
- Worked different stations to provide optimal coverage and meet production goals.
Cashier
Wing Palace
Jacksonville, FL
05.2018 - 02.2020
- Helped customers complete purchases, locate items and join reward programs.
- Answered questions about store policies and addressed customer concerns.
- Collected and authorized payments of guests.
- Mentored new team members on sales software system operation.
Customer Service Representative
Citi Trends
Jacksonville, FL
01.2019 - 12.2019
- Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
- Provided primary customer support to internal and external customers.
- Clarified customer issues and determined root cause of problems to resolve product or service complaints.
- Recorded account information to open new customer accounts.
Education
High School Diploma -
Jean Ribault High School
Jacksonville, FL 08.2014 - 05.2018
Associate of Arts -
St. Johns River State College.
Orange Park, FL 08.2022 - Current
Skills
Sales expertise
undefinedTimeline
Associate of Arts -
St. Johns River State College.
08.2022 - Current
Customer Service Representative
Walgreens
12.2021 - 02.2022
Team Member
Urban Air
06.2021 - 12.2021
Customer Service Representative
Citi Trends
01.2019 - 12.2019
Cashier
Wing Palace
05.2018 - 02.2020
High School Diploma -
Jean Ribault High School
08.2014 - 05.2018
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