Summary
Overview
Work History
Education
Skills
Affiliations
Timeline
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Diamond Barksdale

Diamond Barksdale

Chicago,IL

Summary

Results-oriented individual with a passion for continuous learning and innovation. Known for leveraging analytical thinking and creativity to solve problems and deliver high-impact solutions in fast-paced environments. I am a well-rounded individual committed to continuous learning and professional improvement.

Overview

8
8
years of professional experience

Work History

Front Desk Representative

The Royal Sonesta
Chicago, IL
04.2023 - 09.2024
  • Greet guests upon arrival, and provide them with information about the hotel and amenities.
  • Register guests, issue room keys, and provide information on room location.
  • Answer phones in a prompt, courteous manner.
  • Accurately process credit card transactions in accordance with established procedures, including posting all charges, completing cashier and other reports, and preparing deposits.
  • Responsible for maintaining the security credit card transactions and guest information.
  • Follow the overall seasonal demand reservation strategy as communicated by the hotel management team with regard to room type and length of stay pricing.
  • Promote teamwork and quality service through daily communication and coordination with other shifts and departmental management.
  • Ensure guest special requests are fulfilled, and proper delivery of guest services is provided.

Guest Service Agent

Hilton
Chicago, IL
07.2022 - 04.2023
  • Greet guests and complete the registration process, confirm guest information and room rate, select rooms, code electronic keys, promote and market programs, provide a welcome packet, and ensure the guest knows the location of the room and/or has a bell person accompany them.
  • Assists guests with checking out, which ensures that rooms and services are correctly accounted for, processing credit/debit card payments, and processing vouchers.
  • Demonstrate a thorough knowledge of hotel information, including room categories, room rates, packages, promotions, the local area, and other general product knowledge, and answer guests' inquiries.
  • Use up-selling techniques to promote hotel services and facilities, and to maximize room occupancy.
  • Respond to guest inquiries and requests, and resolve issues in a timely, friendly, and efficient manner.
  • Field guest complaints, conduct research, and resolve and negotiate solutions for guest satisfaction.

Security, Sales, and Brand Ambassador

Clear
Chicago, IL
01.2022 - 05.2022
  • Demonstrate adherence to security procedures by validating airline documents, and also verifying Clear member traveler identification and following security protocols.
  • Exceptional customer-service-focused communication skills and the ability to engage with potential customers, general travelers, and members alike.
  • Walk through Clear lanes and around the airport in order to assist members and passengers.

General Merchandise Associate, Guest Advocate

Target
Chicago, IL
07.2021 - 12.2021
  • Welcome guests into self-checkout and provide assistance as needed.
  • Scan and bag all guests items efficiently, neatly, and in compliance with food safety standards and the company's best practices.
  • Attempt every return and follow register prompts.
  • Deliver easy and seamless service to all pick-up orders, drive up, registry, and photo guests.
  • Work in all departments to ensure the sales floor is full, zoned, and in-stock for all guests.
  • Maintain backroom organization and location accuracy and follow equipment guidelines.

Cook/Food Preparer

OSK Garrett Popcorn Shops
Chicago, IL
10.2020 - 03.2021
  • Operate large cooking equipment such as a kettle.
  • Measure ingredients accurately for specific food being prepared.
  • Clean food preparation areas, cooking surfaces, and cooking utensils.

Cashier/Clerk

Garrett Popcorn Shop
Chicago, IL
06.2018 - 03.2020
  • Responsible for welcoming guests.
  • Answer customer questions and concerns
  • Accept cash and credit card transactions while giving accurate change.

Playroom Attendant

The Childrens Museum in Oak Lawn
Chicago, IL
01.2017 - 06.2018
  • Welcome guests with warm and friendly smiles.
  • Interact with children on the museum floor.
  • Help reset exhibits and keep the museum clean.

Education

High School Diploma -

Simeon Career Academy
Chicago, IL

Skills

  • Exceptional guest service
  • Guest registration
  • Proficient in PMS (OPERA, OPERA Cloud, OnQ, ALICE, Nor1)
  • POS systems
  • Concierge services
  • Multitasking capacity
  • Invoicing and billing
  • Phone and email etiquette
  • Teamwork and collaboration
  • Attention to detail and accuracy

Affiliations

  • Graduated highschool with Cosmetology License (2016)

Timeline

Front Desk Representative

The Royal Sonesta
04.2023 - 09.2024

Guest Service Agent

Hilton
07.2022 - 04.2023

Security, Sales, and Brand Ambassador

Clear
01.2022 - 05.2022

General Merchandise Associate, Guest Advocate

Target
07.2021 - 12.2021

Cook/Food Preparer

OSK Garrett Popcorn Shops
10.2020 - 03.2021

Cashier/Clerk

Garrett Popcorn Shop
06.2018 - 03.2020

Playroom Attendant

The Childrens Museum in Oak Lawn
01.2017 - 06.2018

High School Diploma -

Simeon Career Academy

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Diamond Barksdale