Noah Nichols
Montgomery,AL
Summary
Guest-focused hospitality professional skilled in conflict de-escalation and building strong customer relations. Passionate about driving sales through a tailored shopping experience and compassionate upselling techniques. Awarded numerous time for delivering AAA Four Diamond service and providing friendly, thorough guest service in a fast-paced environment, while ensuring guest survey scores were always exceptional.
Overview
1
1
Certification
7
7
years of professional experience
Work History
Hotel Front Desk Clerk
Windcreek
Wetumpka, AL
04.2024 - 06.2026
- Managed high-volume (283 rooms) guest check-in and check-out procedures efficiently, ensuring smooth arrivals and departures for our guests, while maintaining a calm and cheerful attitude to properly greet everyone upon their arrival.
- Resolved complicated guest inquiries and concerns promptly to enhance enjoyment of our facilities, while providing AAA Four Diamond service for our guests.
- Coordinated room assignments and special requests to optimize occupancy rates; including required overbooking. upsells or upgrades, and price adjustments.
- Trained new front desk agents on the standard of operations and customer service expectations set by the company and The AAA, to maintain the high-end luxury hotel & spa status.
Beauty Advisor
Sephora
Montgomery, AL
06.2022 - 03.2024
- Greeted all customers as they arrived, and offered assistance with shopping while maintaining a high-end retail shopping experience.
- Met sales & credit-card application goals, while maintaining a solid upsell rate from my guest interactions.
- Built strong relationships with my guests in a short time to quickly find out how to help best assist them, and increase the likelihood of them returning to boost store revenue
- Thoroughly cleaned product testers and maintained proper visual appeal of all brand displays. As well as, informed guests of all promotions occurring that day, and assisted in after-hours store cleanup.
Beauty Advisor
Ulta
Prattville, AL
10.2020 - 05.2022
- Advised customers on skincare and makeup products to enhance beauty routines, and boost self-confidence.
- Conducted product demonstrations to showcase benefits and application techniques, as to ensure the customer knew how to properly use their new product at home.
- Assisted in inventory management, ensuring stock availability for high-demand items, breaking down of large pallets, and early morning truck receiving.
- Maintained cleanliness and organization of product displays to create an inviting shopping environment, as well as building displays for new products and brands.
Butcher Shop Clerk
Whole Food Market
Montgomery, AL
03.2019 - 03.2020
- Assisted customers with and questions or concerns, as to improve overall shopping experience for our guests.
- Maintained strict hygiene guidelines and properly organized meat display cases to ensure product quality and safety standards. Date-pulling, fronting displays, creating visually appealing storefront.
- Operated cutting equipment safely while preparing various meat products for sale, adhering to sanitary guidelines, and maintaining proper food handling guidelines.
- Collaborated with team members to restock shelves and manage inventory levels efficiently throughout shifts, prepare ready-to-eat meals, and timely breakdown the entire display at shift end.
Education
High School Diploma -
Trenholm State Community College
Montgomery, ALSkills
- Exceptional Guest Service
- Greeting Guests
- Payment Handling
- Conflict Resolution
- Boosting Revenue
- Loss Prevention
- Front Desk Operations
- Client Retention
- Product Stocking
- Effective Communication
- Team Training
- Prioritization
Certification
Tribal Gaming License
Timeline
Hotel Front Desk Clerk
Windcreek
04.2024 - 06.2026
Beauty Advisor
Sephora
06.2022 - 03.2024
Beauty Advisor
Ulta
10.2020 - 05.2022
Butcher Shop Clerk
Whole Food Market
03.2019 - 03.2020
High School Diploma -
Trenholm State Community College