Mariah Castleschouldt
Commerce City,CO
Summary
Front desk professional with years of restaurant-service experience, offering exceptional customer service, strong people skills, and the ability to handle challenges with ease. Efficient, personable, and committed to delivering warm, professional service.
Overview
6
6
years of professional experience
Work History
Hotel Front Desk Clerk
HomeTowne Studios Sea World/Northwest
09.2023 - 11.2025
- Immediately greeted guests upon arrival. Welcoming them in by holding the door, assisting with luggage, and ensuring a speedy check in.
- Making and confirming reservations onlne, inperson, and by phone. Collected proper indentification, room deposits, fees, and payments.
- Handling any guest complainst by listening, showing empathy, and resolving as quickly as possible If not by my self than with the manager on duty.
- Worked collaboratively with team members to strengthen customer relationships and provide personalized, high-quality service.
Banquet and Fine Dining Server
Salt Grass Steak House
03.2020 - 09.2023
- Performed opening and closing duties, making sure my section was ready to go—tables set, salt and pepper shakers filled, sugar caddy stocked, and silverware placed on the tables.
- Immediately greeted guests upon seating, introduced myself, confirmed Laundry’s Rewards membership or interest in joining, explained the evening's featured items, and provided personalized drink recommendations.
- Provided attentive service by carefully taking guest orders, entering all details accurately into the POS system, recommending menu items, upselling when appropriate, and proactively refilling beverages.
- Conducted prompt two-bite check backs after food delivery, offered dessert recommendations, and ensured every guest was warmly thanked at the end of their visit.
Education
High School Diploma - General Studies
Ponderosa High School
Parker, COSkills
- Team Leadership - Expert
- Sales Strategy - Experienced
- Customer Retention - Expert
- Guest engagement - Expert
- Cash handling - Experienced
- Exceptional customer service -Expert
- Strong work ethic - Exprerienced
Timeline
Hotel Front Desk Clerk
HomeTowne Studios Sea World/Northwest
09.2023 - 11.2025
Banquet and Fine Dining Server
Salt Grass Steak House
03.2020 - 09.2023
High School Diploma - General Studies
Ponderosa High School