Summary
Overview
Work History
Education
Skills
Education
Timeline
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DIAMOND BARRETT

Charlotte,NC

Summary

Dedicated Customer Service professional with knowledge of service delivery and proven multitasking abilities. Committed to maintaining professional relationships to increase profitability and drive business results.

Overview

14
14
years of professional experience

Work History

Customer Service Representative

Charter Communications, Spectrum
Charlotte, NC
06.2024 - 01.2025
  • Answered constant flow of customer calls with minimal wait times.
  • Provided primary customer support to internal and external customers.
  • Recommended products to customers, thoroughly explaining details.
  • Monitored customer accounts to identify irregularities and alert relevant parties.

Team Lead Representative

Highmark Health
04.2015 - 06.2024
  • Handled day-to-day customer contact via phones, and emails.
  • Provided primary customer support to internal and external customers.
  • Maintained customer satisfaction with strategies focused on addressing customer needs and resolving concerns.
  • Educated patients on insurance and healthcare plans.

Data Entry Clerk

Vital Control
12.2017 - 04.2018
  • Provided outstanding customer service.
  • Scanned documents and saved in database to keep records of essential information.
  • Entered numerical data into databases with speed and accuracy.
  • Sorted documents and maintained organized filing process.

Spinner Trainer

Gildan Yarns
Salisbury, NC
04.2015 - 11.2017
  • Replaced empty supplies with full packages to maintain production levels.
  • Optimized machinery component alignment to meet specifications of each production run.
  • Updated daily logs with production information and conferred with supervisor on improvement strategies to meet targets.
  • Reviewed specification data, production guides and product samples to determine correct machinery setup.

Lead Cashier

Walmart
Salisbury, NC
06.2011 - 10.2013
  • Processed payments effectively and accurately handled cash, credit, debit and personal check transactions.
  • Mentored new team members on POS system operation, customer service and sales.
  • Assisted customers by answering questions and fulfilling requests.

Education

Bachelor of Science - Business Administration

Livingstone College
Salisbury, NC
01.2025

Skills

  • Report Preparation
  • Account Management
  • Customer Service
  • Problem-solving abilities
  • Administrative and Office Support
  • Customer service

Education

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Timeline

Customer Service Representative

Charter Communications, Spectrum
06.2024 - 01.2025

Data Entry Clerk

Vital Control
12.2017 - 04.2018

Team Lead Representative

Highmark Health
04.2015 - 06.2024

Spinner Trainer

Gildan Yarns
04.2015 - 11.2017

Lead Cashier

Walmart
06.2011 - 10.2013

Bachelor of Science - Business Administration

Livingstone College