Diamond Battle
Harrison,NJ
Summary
Customer Service Representative bringing top-notch skills in oral and written communication, active listening and analytical problem-solving skills. Enhances customer experiences by employing service-oriented behaviors, understanding customer desires and providing customized solutions to build loyalty.
Overview
6
6
years of professional experience
1
1
Certification
Work History
Participant Service Representative
Clarity Benefit Solutions
2022.11 - Current
- Delivered exceptional customer service to every customer by leveraging extensive knowledge of products and services and creating welcoming, positive experiences.
- Investigated and resolved customer inquiries and complaints quickly.
- Exhibited high energy and professionalism when dealing with clients and staff.
- Responded to customer requests, offering excellent support and tailored recommendations to address needs.
- Met customer call guidelines for service levels, handle time and productivity.
- Followed up with customers about resolved issues to maintain high standards of customer service.
Scheduling Coordinator
Interface Computer Connections
2019.09 - 2021.06
- Managed daily scheduling conflicts to reduce operational backlogs and support full shift-coverage.
- Proactively identified scheduling issues and developed quick solutions to promote efficiency and profitability.
- Communicated scheduling changes to staff members, implementing proof-of-receipt to reduce errors.
- Developed strong working relationships with management and executive team through effective scheduling and communication skills.
- Worked with manager and supervisor to plan and coordinate production schedules.
- Completed logs and reports detailing production data such as volume, materials used and quality assurance results, helping management make accurate operational decisions.
- Kept high average of performance evaluations.
Home Health Aide
Astir Home Health Care LLC
2020.08 - 2021.02
- Assisted patients with dressing, grooming and feeding needs, helping to overcome, and adapt to mobility restrictions.
- Performed laundry, grocery shopping and other light housekeeping duties as instructed by client.
- Traveled to clients' homes to complete healthcare services and promote continuity of care.
- Provided mobility assistance such as walking and regular exercising.
- Transported clients for medical and personal outings.
- Assisted with end-of-life care.
- Developed and implemented care plans for clients.
- Scheduled and coordinated medical appointments.
- Communicated regularly with clients' families to provide updates on health and wellbeing.
Call Center Representative
Ezpass
2017.07 - 2020.08
- Responded to customer calls and emails to answer questions about products and services.
- Adhered to company policies and scripts to consistently achieve call-time and quality standards.
- Placed outbound customer service or customer satisfaction calls to follow up on issues.
- Achieved high satisfaction rating through proactive one-call resolutions of customer issues.
- Learned and maintained in-depth understanding of product and service information to offer knowledgeable and educated responses to diverse customer questions.
- Approved and terminated customer contracts upon request.
Education
Home Health Aide License - Home Health Aide
Prime Personal Care Home Health Service LLC
East Orange, NJ10.2020
High School Diploma -
John E Dwyer Technology Academy
Elizabeth, NJ06.2017
Skills
- HIPAA Regulations
- Paperwork Assistance
- Understanding Customer Needs
- Customer Account Management
- Microsoft Office
- Conflict Resolution
- Professional Relationships
- Knowledge of State Regulations
- Developing Client Trust
- Customer Support
Certification
- HHA - Home Health Aide
- CHHA - Certified Home Health Aide
- HCA - Home Care Aide
Timeline
Participant Service Representative
Clarity Benefit Solutions
2022.11 - Current
Home Health Aide
Astir Home Health Care LLC
2020.08 - 2021.02
Scheduling Coordinator
Interface Computer Connections
2019.09 - 2021.06
Call Center Representative
Ezpass
2017.07 - 2020.08
Home Health Aide License - Home Health Aide
Prime Personal Care Home Health Service LLC
High School Diploma -
John E Dwyer Technology Academy
- HHA - Home Health Aide
- CHHA - Certified Home Health Aide
- HCA - Home Care Aide
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