Diamond Bell
Louisville,KY
Summary
High-energy Store Manager bringing extensive experience in retail settings. Set and enforced consistent standards to maintain staff satisfaction and meet performance targets. Dynamic relationship-builder with organized nature and sound judgment focused on maximizing team efficiency. Gifted in overseeing all facets of customer-facing and back-end operations.
Overview
12
12
years of professional experience
Work History
Store Manager, Rx
CVS Pharmacy
11.2019 - Current
- Day to day management of front store and pharmacy operations
- Fully trained in the pharmacy
- Highest finishing store in District 7 (Louisville,2022 (4.5/5))
- Recruiting
- Training and Development
- Cash Handling
- Scheduling
- Medicaid/Medicare Patients (OTCH)
Assistant Store Manager
KROGER CO
08.2016 - 01.2019
- Day to day management of over 150 employees
- Recruiting, Hiring and Retention
- Schedule training with department leaders, with weekly follow up
- Budget adherence as it relates to human resources and retail operations
- Payroll and Compensation
- Updating personal records as needed
- Regulatory Compliance
- Accomplishments include (Highest reduction in turnover YTD (29%), Best in class customer feedback (280%), Highest employee feedback (94%)
Senior CSR/Commercial Account Specialist
Fifth Third Bank
01.2015 - 08.2016
- New Hire Training
- Cash shipment/inventory
- ATM Replenishment
- Technical Support
- Customer Referrals
- Accounting opening and updating
Associate Manager
Candy Craze
01.2012 - 01.2015
- Recruiting/New Hire Selection
- Employee Training
- Customer Counts/New Location Scouting
- Customer Service
- Regulatory Compliance
- Employee Records Adherence
Education
Bachelor of Arts - Public Relations
Northern Kentucky University
Skills
- Training and Development
- Recruiting
- Hiring and Retention
- Personal Records Adherence
- Microsoft Office
- Leadership
- Customer Service
- Innovation
- Payroll and Compensation
- Employee Relations
- Regulatory Compliance
- Retail Operations
Timeline
Store Manager, Rx
CVS Pharmacy
11.2019 - Current
Assistant Store Manager
KROGER CO
08.2016 - 01.2019
Senior CSR/Commercial Account Specialist
Fifth Third Bank
01.2015 - 08.2016
Associate Manager
Candy Craze
01.2012 - 01.2015
Bachelor of Arts - Public Relations
Northern Kentucky University