Aaryn Layton
Belmont,WV
Summary
General Manager candidate with extensive experience in multi-unit retail and operations. Specializes in P&L management, team development, and driving customer service improvement, resulting in enhanced revenue and operational efficiency. Holds an MBA and a Bachelor's in Management, with a track record of optimizing processes and building high-performing teams.
Overview
1
1
Certification
29
29
years of professional experience
Work History
Store Manager RX
CVS Health
07.2021 - Current
- Drove store revenue growth by implementing strategic merchandising and enhancing customer service initiatives
- Managed daily pharmacy operations ensuring regulatory compliance and customer safety
- Coordinated staff scheduling and training to optimize performance of 15+ pharmacy technicians
- Implemented inventory management protocols to minimize medication waste
- Maintained HIPAA compliance while overseeing patient confidential records
- Orchestrated seamless operational transitions during pharmacy system upgrades to maintain service continuity
Logistics Supervisor
Habor Freight Tools
08.2019 - 05.2021
- Resolved customer escalations on delayed shipments and damaged goods, enhancing customer satisfaction and retention
- Monitored inventory cycle counts and investigated variance reports, ensuring accuracy in stock levels and reducing discrepancies
- Directed seasonal hiring initiatives to scale workforce during peak demand periods, optimizing staffing levels for operational efficiency
- Conducted safety training programs ensuring OSHA compliance standards
- Trained new supervisors on warehouse management system protocols
- Maintained equipment maintenance schedules for material handling machinery
Store Manager
Torrid
11.2017 - 07.2019
- Recruited and trained high-performing sales team of 15 associates
- Managed inventory control and visual merchandising, enhancing sales floor effectiveness
- Drove store revenue growth through strategic merchandising and customer engagement initiatives
- Executed seasonal campaigns and promotional events, driving increased foot traffic
- Analyzed sales data, optimizing staffing schedules and improving operational efficiency
- Resolved customer concerns while maintaining brand standards and loyalty programs
Assistant Manager
Easy Spirit Shoes
Hagerstown, Maryland
07.2012 - 12.2017
- Managed daily store operations to ensure a smooth customer experience.
- Assisted in training new team members on sales techniques and customer service.
- Coordinated inventory management and stock replenishment for optimal product availability.
- Implemented visual merchandising strategies to enhance product presentation and appeal.
- Analyzed sales reports to identify trends and adjust strategies accordingly.
- Resolved customer inquiries and complaints to maintain high satisfaction levels.
Assistant Store Manager
Levi Co
05.2012 - 10.2017
- Trained and mentored new employees on sales techniques and customer service standards, enhancing team performance
- Supervised daily operations and coordinated staff schedules across departments to maintain efficient workflow
- Resolved customer complaints and maintained high satisfaction ratings
- Managed inventory control processes, minimizing stock discrepancies through systematic checks
- Analyzed sales data to identify trends and adjust merchandising strategies
- Opened and closed store while ensuring security protocols were followed
Assistant Manager
Lane Bryant
Hagerstown, Maryland
03.2012 - 07.2012
- Managed daily store operations to ensure a smooth customer experience.
- Oversaw daily store activities to ensure efficient operations. including scheduling shifts, assigning duties.
- Coordinated inventory management and stock replenishment to maximize product availability.
- Developed a system for tracking inventory and ordering supplies.
- Maintained up-to-date knowledge of company products and services.
- Guided and supported junior staff on daily tasks and project objectives to foster team development.
Assistant Manager
Catherine's Plus Sizes
Hagerstown, Maryland
03.2009 - 03.2012
- Managed daily store operations to ensure a smooth customer experience.
- Developed staff schedules to align with peak customer traffic times.
- Coordinated inventory management and stock replenishment for optimal product availability.
- Implemented visual merchandising strategies to enhance product presentation and appeal.
- Facilitated communication between upper management and store staff for operational efficiency.
- Provided guidance and support to junior staff members on daily tasks, projects, and objectives.
- Completed thorough opening, closing, and shift change functions to maintain operational standards each day.
Shift Lead Inkjet Operator
Quad Graphics
Martinsburg, West Virginia
10.1997 - 07.2007
- Supervised daily operations to ensure efficient workflow and team coordination.
- Improved daily operational plans, developed production schedules, and optimized task flow.
- Implemented process improvements to enhance overall efficiency and productivity.
- Assisted in troubleshooting equipment issues to minimize downtime during shifts.
- Trained new employees on safety protocols and operational procedures.
- Supported training efforts for new hires by providing guidance and resources.
- Facilitated communication between shifts to ensure smooth transitions and updates.
- Led team meetings to address challenges and share best practices among staff.
- Identified opportunities for operational improvements and communicated them to management.
Education
MBA - Business
University of Phoenix
Phoenix, AZ08-2026
Bachelor of Science - Management
University of Phoenix
Phoenix, AZ01-2026
Skills
- Pharmacy compliance
- P&L management
- Inventory management
- Operations
- Scheduling
- Training development
- Employee training
- Coaching
- Problem Solving
- Communication
- Management
- Leadership
- Team leadership
- Customer Service
- Team building
- Planning
- Food safety
Certification
- Ohio Pharmacy Technician License
- Immunization Certified
- CPR Certified
Timeline
Store Manager RX
CVS Health
07.2021 - Current
Logistics Supervisor
Habor Freight Tools
08.2019 - 05.2021
Store Manager
Torrid
11.2017 - 07.2019
Assistant Manager
Easy Spirit Shoes
07.2012 - 12.2017
Assistant Store Manager
Levi Co
05.2012 - 10.2017
Assistant Manager
Lane Bryant
03.2012 - 07.2012
Assistant Manager
Catherine's Plus Sizes
03.2009 - 03.2012
Shift Lead Inkjet Operator
Quad Graphics
10.1997 - 07.2007
MBA - Business
University of Phoenix
Bachelor of Science - Management
University of Phoenix