Lauren Hagedorn
Kansas City,MO
Summary
Seasoned Store Manager specializing in management of retail locations. Polished professional skilled at training employees on exceptional customer service etiquette and sales techniques. Gifted in overseeing all facets of customer-facing and back-end operations.
Overview
9
9
years of professional experience
1
1
Certificate
Work History
Store Manager RX
CVS Pharmacy
Kansas City, MO
06.2021 - Current
- Managed inventory control, cash control and store opening and closing procedures.
- Managed store employees successfully in fast-paced environment through proactive communication and positive feedback.
- Completed point of sale opening and closing procedures.
- Maximized sales and minimized shrinkage through excellent customer service and adherence to standard practices.
- Rotated merchandise and displays to feature new products and promotions.
- Set, enforced and optimized internal policies to maintain responsiveness to demands.
- Cross-trained existing employees to maximize team agility and performance.
- Collaborated with pharmacy manager to maintain daily operations.
- Maintained payroll while stepping out to support district store yearly inventories, district projects
- Reduced shrink by -2.72% with a budget of -4.52% by following standard daily tasks
Operations Manager RX
CVS Pharmacy
Kansas City, MO
06.2018 - 03.2021
- Accomplished multiple tasks within established timeframes.
- Helped out with yearly store inventories within the district.
- Certified to immunize at multiple locations for Covid Clinics that CVS began to offer.
- Sent to help with store remodels, helping reset planograms, handle inventory redeploys,helping reduce shrink by ensuring product was in the correct location, and handling product credits and returns.
- Helping lead new pharmacy outreach programs while maintaining a front store assistant manager title with the daily tasks.
Lead Pharmacy Technician
CVS Pharmacy
Kansas City, MO
03.2014 - 07.2018
- Stocked, labeled and inventoried medication to keep accurate records.
- Restocked pharmacy shelves with current merchandise to drive consistent peripheral sales.
- Solved customer problems in-person or over telephone by providing assistance with placing orders, navigating systems and locating items.
- Consulted with insurance company representatives to complete claims processing, resolve concerns and reconcile payments.
- Reviewed and verified customer information and insurance provider information.
- Helped pharmacist clear problematic prescriptions and address customer questions to keep pharmacy efficient.
- Help lead a pharmacy when staff was low, training any new hires, maintaining daily tasks and inventory.
- Last 2 years of this position, worked as a District Pharmacy Technician
- Which than lead to training on how to perform yearly pharmacy inventory counts, double checking a 3rd party ensuring there was no shrinkage, solving any issues that would arise.
- Helping acquire small private pharmacies and bigger chains(Red Cross),acquiring large amounts of prescription drugs, control and non control.
- Acquiring not only medications, but new staff. Helping train them on CVS programs, helping solve any insurance issues when switching programs.
Pharmacy Technician
NKC Hospital
North Kansas City, MO
07.2013 - 07.2014
- Prepared intravenous solutions, admixtures, respiratory drugs and other solutions using aseptic techniques.
- Restocked automated medication dispensing equipment.
- Counted, measured and compounded medications following standard procedures.
- Ordered medicines daily to replenish stock and increase inventory in anticipation of need.
- Counted, measured, and compounded medications following standard procedures.
- Solved customer problems in-person or over telephone by providing assistance with placing orders, navigating systems and locating items.
- Maintained proper drug storage procedures, registries, and records for controlled drugs.
- Answered incoming phone calls and addressed questions from customers and healthcare providers.
- Calculated dosage, filled prescriptions and prepared prescription labels with absolute accuracy.
Education
Associate of Arts - General Studies
Metropolitan Community College - Kansas City
Kansas City, MOHigh School Diploma -
Christ Preparatory Academy
Lenexa,Kansas06.2006
Skills
- Financial Management
- Employee Training
- Project Management
- Store Merchandising
- Policies and Procedures
- Payroll Management
- Medication Documentation
- Prescription Refill Fulfillment
Certification
- CPhT - Certified Pharmacy Technician
- Immunization License - 2021
- CPR certification, American Red Cross 01/18/2021-01/18/2023
- Licensed Missouri Pharmacy Technician - 06/01/2022-05/30/2023
- Licensed Kansas Pharmacy Technician 10/30/2022
Timeline
Store Manager RX
CVS Pharmacy
06.2021 - Current
Operations Manager RX
CVS Pharmacy
06.2018 - 03.2021
Lead Pharmacy Technician
CVS Pharmacy
03.2014 - 07.2018
Pharmacy Technician
NKC Hospital
07.2013 - 07.2014
Associate of Arts - General Studies
Metropolitan Community College - Kansas City
High School Diploma -
Christ Preparatory Academy