Crew Goncalves
Wallingford,CT
Summary
Quality focused Store Manager skilled at providing employees clear guidelines and targeted goals to drive sustained revenue growth, team efficiency and customer loyalty. Knowledgeable about recruiting, hiring, training and motivating qualified teams to meet and exceed objectives. Motivational leader, strategic planner and analytical problem solver with demonstrated record of retail success.
Overview
5
5
years of post-secondary education
17
17
years of professional experience
Work History
Store Manager RX
CVS Pharmacy
Plainville, Connecticut
10.2020 - Current
- Cultivated talent by overseeing front store and cross-trained colleague performance and development through hiring, training, and performance management.
- Built a diverse staff that fostered an inclusive work environment that improved staff retention.
- Improved store performance measures (sales, service, loyalty, shrink, compliance, manager controlled profits, etc.) by coaching colleagues and identifying barriers to operation within the #OneTeam dynamic.
- Ensure appropriate staffing to operate the store successfully by scheduling to demand, consistently creating and publishing the schedule 3 weeks in advance, and maintaining financial stewardship of store labor spending
- Managed daily store operations to ensure efficient customer service.
- Resolved customer complaints promptly to ensure satisfaction and loyalty.
- Maintain a safe and high-quality working environment that complies with all regulatory and company standards.
- Implemented visual merchandising strategies to enhance product display.
- Developed promotional displays to enhance product visibility and attract customers.
- Received and processed weekly truck deliveries to maintain inventory levels. of 5-9 pallets, with 100% completion within 24 hours.
- Delegated work to staff, setting priorities and goals.
Store Manager in Training
CVS Pharmacy
Farmington, CT
04.2020 - 10.2020
Operations Manager RX
CVS Pharmacy
West Hartford, Connecticut
01.2018 - 04.2020
Shift Supervisor
CVS Pharmacy
West Hartford, Connecticut
09.2011 - 12.2017
Store Associate
CVS Pharmacy
West Hartford, CT
09.2009 - 09.2011
Education
Associate of Arts - Graphic Design
Tunxis Community College
Farmington, CT 09.2009 - 05.2014
Skills
- Store operations oversight
- Inventory management
- Visual merchandising
- Labor scheduling
- Accurate cash handling
- Payroll management
- Budgeting and cost control
- Loss prevention
- Operations management
- Employee training
- Performance management
- Staff development
- Leadership development
- Team motivation
- Store opening and closing procedures
- Retail inventory management
- Store merchandising
- Time management
- Multitasking and organization
- Effective communication
- Problem solving
- Goals and performance
- Employee retention strategies
- Employee retention strategies
Timeline
Store Manager RX
CVS Pharmacy
10.2020 - Current
Store Manager in Training
CVS Pharmacy
04.2020 - 10.2020
Operations Manager RX
CVS Pharmacy
01.2018 - 04.2020
Shift Supervisor
CVS Pharmacy
09.2011 - 12.2017
Store Associate
CVS Pharmacy
09.2009 - 09.2011
Associate of Arts - Graphic Design
Tunxis Community College
09.2009 - 05.2014