Diamond Cargill
Louisville,KY
Summary
Dynamic Patient Access Representative with extensive experience at Baptist Health Medical Group, excelling in insurance verification and patient registration. Proven ability to enhance service delivery through exceptional customer service and effective communication. Skilled in navigating healthcare systems while maintaining strict HIPAA compliance, ensuring quality patient care in fast-paced environments.
Overview
16
16
years of professional experience
Work History
Patient Access Representative
Baptist Health Medical Group
Louisville, KY
11.2025 - Current
- Managed patient registration processes, ensuring accuracy and compliance with healthcare regulations.
- Assisted patients in navigating insurance verification and eligibility requirements efficiently.
- Scheduled appointments using electronic health record systems to optimize patient flow.
- Facilitated communication between patients and medical staff to enhance service delivery.
- Handled confidential patient information with discretion, adhering to HIPAA regulations consistently.
- Provided excellent customer service through active listening skills, understanding patient needs, and offering tailored solutions where applicable.
- Adapted quickly to changing demands within the healthcare environment, demonstrating flexibility and a strong commitment to quality patient care.
Store Manager
Windsor Fashions
Louisville, KY
05.2021 - 09.2025
- Managed daily store operations, ensuring compliance with company policies and procedures.
- Trained and mentored team members to enhance product knowledge and customer service skills.
- Analyzed sales trends to optimize inventory management and merchandising strategies.
- Implemented visual merchandising standards to improve store presentation and enhance customer experience.
CSR, Sales
McKesson
01.2019 - 05.2021
- Managed patient registration processes, ensuring accuracy and compliance with healthcare regulations.
- Assisted patients in navigating insurance verification and eligibility requirements efficiently.
- Scheduled appointments using electronic health record systems to optimize patient flow.
- Facilitated communication between patients and medical staff to enhance service delivery.
- Handled confidential patient information with discretion, adhering to HIPAA regulations consistently.
- Provided excellent customer service through active listening skills, understanding patient needs, and offering tailored solutions where applicable.
- Adapted quickly to changing demands within the healthcare environment, demonstrating flexibility and a strong commitment to quality patient care.
Merchandise Manager
Old Navy
Louisville, KY
08.2010 - 01.2019
- Managed inventory levels to ensure optimal stock availability and reduce excess merchandise.
- Developed and executed merchandising strategies to enhance product visibility and drive sales.
- Collaborated with cross-functional teams to align promotional displays with marketing initiatives.
- Analyzed sales data to identify trends and adjust merchandising plans accordingly.
- Trained and mentored team members on visual merchandising standards and best practices.
- Conducted regular store audits to ensure compliance with brand presentation guidelines.
Education
High School Diploma -
Eastern High School
Louisville, KY05.2011
Skills
- Customer service
- Insurance verification
- HIPAA compliance
- Patient registration
- Patient check-in
- Appointment scheduling
- Phone and email etiquette
- Healthcare systems navigation
Timeline
Patient Access Representative
Baptist Health Medical Group
11.2025 - Current
Store Manager
Windsor Fashions
05.2021 - 09.2025
CSR, Sales
McKesson
01.2019 - 05.2021
Merchandise Manager
Old Navy
08.2010 - 01.2019
High School Diploma -
Eastern High School