Diamond Carter
Dallas
Summary
Accomplished Intermediate in various computer software that includes MS Office programs such as Word, Excel, Outlook, PowerPoint and Desktop Publishing. Reliable, flexible and excels in a fast paced environment, with the ability to multitask. Self-motivated, enthusiastic, positive and presents a professional appearance, attitude and speech/voice. Contributes to and maintain a work environment which promotes safety, excellent communication and teamwork. Demonstrates good decision making and problem solving skills .
Results-driven professional provides customers with tailored solutions to meet needs. Successfully establishes relationships with customers and delivers quality service. Agile individual with excellent communication and customer service skills.
Overview
9
9
years of professional experience
1
1
Certification
Work History
DMS Medicare Sales Agent
Humana Inc
01.2023 - Current
- Educated clients on insurance policies and procedures.
- Analyzed customer needs to provide customized insurance solutions.
- Met with customers to provide information about available products and policies.
- Calculated premiums and established payment methods for sales.
- Determined financial needs by assessing existing coverage and aligning new products and services with long-term goals.
Medicare Sales Manager
HPOne
05.2022 - 12.2022
- Monitored customer feedback and identified areas of improvement
- Conducted team meetings to reinforce goals and objectives and set clear expectations about policies and procedures.
- Coached and counseled sales personnel, assisting with individual selling efforts and helping sales representatives reach targets.
- Coached employees in successful selling methods and encouraged cross-selling to drive revenue.
- Maintained ethical and positive working environment to reduce turnover and promote high retention rates.
Sales Lead
Hyatt Corporation
09.2020 - 05.2022
- Up-sold and cross-sold products effectively, driving sales and increasing revenue.
- Handled customer transactions to process payments.
- Developed and maintained knowledge of current sales and promotions.
- Assisted in development of monthly sales goals to motivate team and drive business objectives.
- Grew sales and boosted profits, applying proactive management strategies and enhancing sales training.
- Identified and analyzed key competitors and related products.
- Answered customer questions about products and services, helped locate merchandise, and promoted key items.
Prior Authorization Specialist
Adecco Staffing - Ciox Health
05.2016 - 07.2017
- Utilized advanced skills in solving problems and making accurate decisions to implement strategies that brought about immediate results.
- Implemented employee incentive programs to promote positive work culture and increase retention.
- Assisted product development to build exciting customer offerings, increasing repeat business by 10%
- Established customer retention programs to improve loyalty and increase lifetime value.
Education
Bachelors - Health Administration
DeVry University
Downers Grove, ILHigh School Diploma -
David W Carter High School
Dallas, TX05.2016
Skills
- Health insurance
- Quotes and sales
- Data Entry
- Customer service
- Sales Development
Certification
- Licensed health and life insurance - 2022
- microsoft word , powerpoint & excel certified 2017
Timeline
DMS Medicare Sales Agent
Humana Inc
01.2023 - Current
Medicare Sales Manager
HPOne
05.2022 - 12.2022
Sales Lead
Hyatt Corporation
09.2020 - 05.2022
Prior Authorization Specialist
Adecco Staffing - Ciox Health
05.2016 - 07.2017
Bachelors - Health Administration
DeVry University
High School Diploma -
David W Carter High School
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