Eliza Luviano
Chicago,IL
Summary
Licensed Insurance Agent in multiple states with lines in Life, Health, Property and Casualty. Conversant with Microsoft Office, knowledgeable with various quoting and CRM platforms. Citrix, Turbo-Rater, Epic, Salesforce, Carrier websites. Excellent oral and verbal communication in English and Spanish
Overview
15
15
years of professional experience
Work History
Medicare Sales Agent
Bloom Insurance
09.2024 - Current
- Utilized CRM tools to track client interactions, follow-ups, and progress toward enrollment goals efficiently.
- Streamlined the enrollment process with efficient documentation and data entry, reducing processing time.
- Helped eligible low-income seniors access financial assistance programs that reduce out-of-pocket healthcare expenses associated with Medicare plans.
- Developed a deep understanding of various Medicare plans and regulations to provide expert advice to clients in need of guidance.
Medicare Insurance Agent
Health Plan One
08.2022 - 09.2024
- Conducted thorough needs assessments for each client, identifying suitable plan options based on individual requirements and financial capabilities.
- Educated potential customers through community outreach events, increasing awareness of available Medicare insurance options.
- Boosted company reputation through consistent delivery of reliable, trustworthy advice to clients navigating the Medicare insurance market.
- Enhanced client satisfaction by providing knowledgeable guidance on Medicare plan options and enrollment procedures.
Insurance Sales Agent
Calculated Hire
10.2021 - 07.2022
- Staffing Solutions, Delta Dental
P&C Customer Service
Teleperformance
07.2021 - 10.2021
- Resolved customer complaints with empathy, resulting in improved satisfaction ratings.
- Enhanced customer experiences by providing timely and accurate information on products and services.
- Developed rapport with customers through active listening and tailored assistance, fostering loyalty.
- Maintained up-to-date knowledge of company policies, procedures, and promotions for accurate information sharing.
- Assisted customers in navigating the company website or mobile app for self-service options when applicable.
- Managed a high volume of inbound calls while maintaining a professional demeanor under pressure.
Insurance Sales Agent
The General
12.2020 - 06.2021
- Educated clients on insurance products, enabling them to make informed decisions regarding their coverage needs.
- Developed strong relationships with clients through consistent communication and exceptional customer service.
- Contributed to agency success by consistently meeting or exceeding monthly sales targets.
- Sought out new clients and developed client relationships through networking, direct referrals, lead databases, and cold calling.
P&C Insurance Agent
Hub International
03.2019 - 10.2019
- Consistently maintaining sales quota with Home and Auto sales
- Analyzed customer needs and provided best options, products and services
- Resolved underwriting issues quickly through meticulous research and problem solving
- Efficiently managed policy renewals, ensuring timely processing and accurate coverage updates.
Health Insurance Agent
Informis Health-Aetna
05.2018 - 03.2019
- Analyzed customer needs and provided best options, upselling products and services
- Created individualized proposals for clients to include coverage options, premiums and enrollment guidelines
Auto Insurance Agent
Insure One
11.2017 - 05.2018
- Provided exceptional service through timely follow-ups with clients, keeping them informed throughout the claims process.
- Developed strong relationships with clients, fostering trust and loyalty while promoting long-term business growth.
- Educated clients on available auto insurance products, empowering them to make informed decisions regarding their coverage options.
- Ensured accurate policy administration by diligently reviewing and updating client information, reducing errors in coverage.
Auto Insurance Sales Agent
Insure on the Spot
04.2016 - 09.2016
- Educated clients on insurance products, enabling them to make informed decisions regarding their coverage needs.
- Contributed to agency success by consistently meeting or exceeding monthly sales targets.
- Generated quotes and proposals for clients to match individual needs.
- Conducted detailed needs assessments for prospective clients, ensuring comprehensive understanding of their insurance requirements.
Auto Insurance Agent
First Acceptance
11.2015 - 04.2016
- Worked in Retail store assisting customers with preparing quotes for car insurance and SR-22 policies, endorsements, and payments
- Worked in a high-volume call center doing tele-sales for auto insurance
- Analyzed customer needs and provided best options, products and services
- Facilitated smooth policy renewals by proactively identifying and addressing potential issues before they escalated, ensuring client satisfaction.
Cigna HealthSpring
01.2010 - 01.2014
- Enrolled eligible members into Medicare Advantage programs
- Played a key role in preparing and giving a thorough presentation, benefit details and educated the consumer about Medicare benefits
ACA Agent / Temp.
Go Health
01.2013 - 12.2013
- Certified with FFMP/ACA to assist consumers with applying for Health Insurance by ways of explaining the tax credit and plan details within the marketplace platform
Education
Bachelor of Science - Interior Design
Westwood College
Chicago, IL01.2008
Skills
- Product presentation
- Cold-calling
- Persuasion techniques
- Enrollment processing
- Enrollee qualification
- Objection handling
- Customer Service
- Multitasking Abilities
- Reliability
- Quotes and sales
- Client needs analysis
- Insurance sales
- Product Knowledge
- Auto insurance
- Time management abilities
- Adaptability
- Networking skills
- Health insurance
- Problem-solving aptitude
- Sales Techniques
- Communication Skills
- Manage renewals
Languages
Spanish
Native or Bilingual
Timeline
Medicare Sales Agent
Bloom Insurance
09.2024 - Current
Medicare Insurance Agent
Health Plan One
08.2022 - 09.2024
Insurance Sales Agent
Calculated Hire
10.2021 - 07.2022
P&C Customer Service
Teleperformance
07.2021 - 10.2021
Insurance Sales Agent
The General
12.2020 - 06.2021
P&C Insurance Agent
Hub International
03.2019 - 10.2019
Health Insurance Agent
Informis Health-Aetna
05.2018 - 03.2019
Auto Insurance Agent
Insure One
11.2017 - 05.2018
Auto Insurance Sales Agent
Insure on the Spot
04.2016 - 09.2016
Auto Insurance Agent
First Acceptance
11.2015 - 04.2016
ACA Agent / Temp.
Go Health
01.2013 - 12.2013
Cigna HealthSpring
01.2010 - 01.2014
Bachelor of Science - Interior Design
Westwood College
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