Diamond Cayo
Hahira,GA
Summary
High-energy sales leader with proven relationship-building skills and significant background working with industry customers. Consistently drives sales and brings in new customers with prospecting expertise and persuasive negotiation expertise. History of consistently exceeding quotas. Skilled in sales and customer relationship management, with background in diverse sales environments. Possess strong communication, negotiation, and strategic planning skills critical for success in sales roles. Demonstrated ability to increase customer satisfaction and loyalty through effective sales tactics and service excellence. Contributed to significant growth in client base and revenue in previous positions by identifying new opportunities and optimizing sales processes. Adept at working effectively both independently and as part of a team, ready to take on new challenges in the work industry .
Overview
6
6
years of professional experience
Work History
Account Sales Representative
MarketSource
Valdosta, Georgia
05.2024 - Current
- Coordinated with logistics teams to ensure timely delivery of products to customers.
- Listened to customer needs to identify and recommend best products and services.
- Prepared weekly activity summaries outlining successes, challenges, opportunities.
- Developed customized sales techniques to successfully sell and upsell services to new and existing clients.
- Developed and presented price quotes to customers to estimate costs.
- Collected information from business contacts to identify customer needs and drive profits using targeted sales tactics.
- Engaged casual shoppers to provide information about featured products and recommend merchandise, driving sales opportunities.
- Built relationships with key customers to ensure repeat business.
- Used excellent verbal skills to engage customers in conversation and effectively determine needs and requirements.
Breakfast Manager
Wendy's
Hahira, GA
12.2022 - 11.2023
- Met drive-thru quotes
- Ensured 100% customer service
- Maintained SERV safe standards
- Supervisor about 10 people per shift
- Opening store
- Safe count, etc other management tasks that need to be done
- Reconciled daily transactions, balanced cash registers and deposited restaurant's earnings at bank.
- Reviewed performance metrics regularly to identify areas needing improvement.
- Handled customer complaints professionally and efficiently.
- Monitored inventory levels for all food items used in breakfast service and placed orders as needed.
- Ensured that all kitchen equipment was properly maintained and cleaned on a regular basis.
- Trained new employees to perform duties.
- Analyzed customer feedback data collected through surveys and implemented changes accordingly.
- Supervised activities of dining room staff to maintain service levels and support guest needs.
- Provided feedback to staff regarding performance issues or areas needing improvement.
- Provided leadership, insight and mentoring to newly hired employees to supply knowledge of various company programs.
Packing/Shipping line Associate
BASF
Sparks, GA
05.2022 - 08.2022
- Loaded/stack pallets for shipping
- Followed recipes for batching
- Attached shipping label
- Practiced Proper PPE Standards
- OSHA test
- Boxing, put chemicals into bottles
- Established and enforced clear safety policies to protect workers from injury.
- Inspected finished parts and components to enforce QA standards and uncover defects prior to packaging.
- Read and interpreted schematics, blueprints and assembly instructions to produce components.
- Maintained a clean and safe work environment.
- Boxed, labeled and moved items to keep production lines moving swiftly.
- Built and packaged products to comply with multiple work orders and deadlines.
- Prepared orders for shipment according to customer specifications.
Customer Service Associate (CSA)
Ollie's Bargain Outlet
Valdosta, GA
11.2021 - 05.2022
- Cashier, Stocking merchandise
- Greeting and serving over 100 customers per shift
- Helped with opening and closing process
- Process purchases and return
- Signed customers up for rewards card
- Greeted customers and identified their needs.
- Assisted customers with price checks, lifting heavy items and addressing other inquiries.
- Managed multiple tasks simultaneously while maintaining accuracy and attention to detail.
- Determined accurate prices for customer services, consistently searching for deals and best prices.
- Trained new hires on products and services, best practices, and protocols to reduce process gaps.
Customer Services Representatives
Domino's
Adel, GA
01.2019 - 01.2020
- Cash handling
- Maintained SERV safe standards
- Placed over via telephone and face-to-face
- Prepared meals according to customers specifications
- Cutting and boxing pizza
- Processed payments for services and products using various payment methods.
- Managed workflow processes to meet deadlines while ensuring quality standards were met.
- Served meals to customers in a friendly and courteous manner.
- Maintained order and cleanliness of work areas to conform with health codes.
- Packaged and bagged cooked food and prepared items.
- Cleaned kitchen areas, equipment and utensils.
- Prepared variety of foods according to exact instructions and recipe specifications.
- Cleaned and sanitized work areas, equipment, utensils, dishes, and silverware.
- Wiped down tables and removed trash and dirty plates to provide clean, welcoming dining environment.
- Operated cash register to process cash, check, and credit card transactions.
Education
High School Diploma -
Cook High School
Adel, GA05-2019
Skills
- Customer engagement
- Sales techniques
- Team leadership
- Training new employees
- Customer service
- Sales
- Sales strategies
- Fast learner
Timeline
Account Sales Representative
MarketSource
05.2024 - Current
Breakfast Manager
Wendy's
12.2022 - 11.2023
Packing/Shipping line Associate
BASF
05.2022 - 08.2022
Customer Service Associate (CSA)
Ollie's Bargain Outlet
11.2021 - 05.2022
Customer Services Representatives
Domino's
01.2019 - 01.2020
High School Diploma -
Cook High School