Justin K Breland
Hattiesburg,MS
Summary
Highly-motivated employee with desire to take on new challenges. Strong work ethic, adaptability, and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills. Experienced customer service sales representative, with emphasis in exceeding company goals.
Overview
3
3
years of professional experience
Work History
Account Sales Representative
Cspire Wireless
Hattiesburg, MS
11.2022 - 10.2024
- Provided excellent customer service to resolve customer complaints in a timely manner.
- Gathered customer feedback through surveys and used the data to improve customer service.
- Assisted customers with product selection, ordering, billing, returns, exchanges and technical support.
- Performed administrative tasks such as filing paperwork, updating databases and generating reports.
- Developed strong customer relationships to encourage repeat business.
- Prepared and evaluated CRM reports to identify problems and areas for improvement.
- Surpassed sales goals through implementation of successful marketing strategies.
Account Sales Representative
AT&T
Hattiesburg, MS
07.2021 - 10.2022
- Answered customer inquiries and provided accurate information regarding products and services.
- Assisted customers with product selection, ordering, billing, returns, exchanges and technical support.
- Performed administrative tasks such as filing paperwork, updating databases and generating reports.
- Resolved complex problems by working with other departments to provide solutions that meet customer needs.
- Answered inbound calls, chats and emails to facilitate customer service.
- Opened and closed store in a managerial role
- Exceeded sales projections
Shop Hand
Quarter Turn Pressure Control
Midland, TX
08.2018
- Followed checklists to verify that all important parts were examined.
- Actively suggested operational improvements to enhance quality, improve production times and reduce costs.
- Changed equipment over to new product.
- Inspected finished products for quality and adherence to customer specifications.
Adhered to all applicable regulations, policies and procedures for health, safety and environmental compliance.
Shop Hand
Guardian Wellhead Protection
Odessa, TX
05.2017
- Followed checklists to verify that all important parts were examined.
- Actively suggested operational improvements to enhance quality, improve production times and reduce costs.
- Changed equipment over to new product.
- Helped achieve company goals by supporting workers.
- Inspected finished products for quality and adherence to customer specifications.
- Adhered to all applicable regulations, policies and procedures for health, safety and environmental compliance.
- Clean, repaired and tested 710, 710 flowcrosses, 710 headers, 2 and 3 inch valves
- Worked on tools
- Rigged up and rigged down
Surveyor
Gambil Survey
Laurel, MS
12.2015
Cut lines, read and execute map, set corners and stakes, proficient in tool maintenance, survey gun proficient, data entry.
Education
Chemical Engineering
University of Mississippiw
2019
Skills
- Strategic thinker
- Managerial aptitude
- Complex problem solving
- Strong communication skills
- Ethical approach to finance
- Proficient in Adobe software
- Ability to work independently
- Time management
- Microsoft Office proficiency
- Computer-savvy
- Strong problem solver
- Self-Directed
- Problem-Solving
- Interpersonal Communication
- Multitasking
- Friendly, Positive Attitude
- Calm Under Pressure
- Teamwork and Collaboration
- Consultative sales expertise
- Technical sales
- Conflict resolution techniques
- Advanced troubleshooting
- Mobile Device Management
- Version control systems
- Customer Assistance
- Payment Processing
- Cash Handling
- Retail Merchandising
- Positive Customer Engagement
- Complaint Handling
- POS Software
- Informed Product Selections
- Customer Needs Assessment
- Customer Retention
- Marketing Strategies
- Building Customer Loyalty
- Upselling techniques
- Adaptability and Flexibility
Accomplishments
- Received academic and music scholarships to The University of MS
- Exceeded sales, customer service and safety goals in each job position
- Consistently recognized as a top performer at both AT&T and CSpire
Affiliations
ChiPsi Fraternity; Volunteer with ARK
Skills
Tools maintenance; Surveyor; Data entry; Map execution; Technical support; Wellhead protection shop hand; tool repair; Customer Service; Account management; Account Sales; Computer literate in all applications; Troubleshooting; Cash handling; Customer retention, Sales projection and execution
Timeline
Account Sales Representative
Cspire Wireless
11.2022 - 10.2024
Account Sales Representative
AT&T
07.2021 - 10.2022
Shop Hand
Quarter Turn Pressure Control
08.2018
Shop Hand
Guardian Wellhead Protection
05.2017
Surveyor
Gambil Survey
12.2015
Chemical Engineering
University of Mississippiw
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