Diamond Coleman
Crandall,TX
Summary
Are you looking for a customer service representative? Look no further! I am a passionate individual with extensive experience in customer service. My professionalism and dedication to my work is unmatched. I am trustworthy and punctual and have a sharp mind that allows me to quickly understand complex concepts. My outgoing personality allows me to engage with others easily. I am excited to put my skills to work and make a positive impact.
Overview
5
5
years of professional experience
Work History
Cashier/Customer Service
Walmart
Seagoville
11.2021 - Current
- I work at Walmart where I strive to provide exceptional customer service
- My responsibilities include assisting customers at the customer service desk with returns, payment of bills, and any other financial services they require
- Additionally, I provide assistance to customers at the self-checkout area by addressing their queries and resolving any issues they may face
- Proactively assist customers with financial transactions, ensuring high satisfaction and quick service
- Provide supportive guidance to customers navigating in-store technology, improving operational flow
- Eagerly engage with customers to solve problems and provide detailed product information at point of sale.
Customer Service Representative
Spectrum
Dallas, Texas
08.2019 - 09.2021
- Throughout my role, I have consistently delivered excellent customer service by promptly addressing issues and providing support for account-related inquiries. I have also been responsible for assisting customers with Wi-Fi setup to ensure a seamless experience. In addition, I have enhanced the client experience by carefully troubleshooting Wi-Fi and account issues and have provided empathetic customer service, addressing client needs and concerns in a timely manner. I've also implemented new strategies to improve service delivery and response times. My role involves interacting with a wide range of people from different regions, and I handle inbound phone calls from customers, particularly related to billing inquiries. I strive to empathize with customers while accurately addressing their billing needs, maintaining high customer service standards. Furthermore, I have cultivated positive and professional relationships with Spectrum customers and have collaborated with management on customer issue escalations.
Education
Business -
Tarrant County College District
05.2022
Nursing -
University of Louisiana at Monroe
05.2019
High school diploma -
Minden High School
05.2018
Some College (No Degree) - Medical Assisting
Medcerts
Skills
- Customer service
- Sales
- Cash register
- Employee engagement
- Microsoft Word
- Typing
- Leadership
- Act technology
- Banking
- Cash handling
- Microsoft Office
- Computer skills
- Microsoft Excel
Timeline
Cashier/Customer Service
Walmart
11.2021 - Current
Customer Service Representative
Spectrum
08.2019 - 09.2021
Business -
Tarrant County College District
Nursing -
University of Louisiana at Monroe
High school diploma -
Minden High School
Some College (No Degree) - Medical Assisting
Medcerts
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