Diamond Cooper
Springdale,OH
Summary
Experienced banker with a strong background in client handling and loan disbursement. Adheres to established policies and standards. Dedicated to providing exceptional service and building lasting relationships with clients. Skilled in analyzing financial data and recommending appropriate financial solutions. Passionate about contributing to the success of the organization through effective financial management practices.
Overview
13
13
years of professional experience
Work History
Branch Manager
Union Savings Bank
Cincinnati, OH
04.2024 - Current
- Continuously monitored branch performance against key performance indicators, taking corrective actions as needed to ensure objectives were met or exceeded.
- Maintained friendly and professional customer interactions.
- Improved customer satisfaction ratings by enhancing service quality and resolving client issues promptly.
- Oversaw daily operations for streamlined efficiency, ensuring timely execution of tasks and optimal resource allocation.
- Implemented effective sales strategies to achieve branch targets and exceed expectations consistently.
- Evaluated employee performance regularly through appraisals and feedback sessions to facilitate continuous development of skills and knowledge base within the team.
- Strengthened relationships with key clients, securing long-term partnerships and driving revenue growth.
- Collaborated with senior leadership on strategic planning initiatives to align branch objectives with corporate goals.
- Managed branch financials including budgeting, forecasting, and expense tracking for accurate reporting and decision-making support.
- Increased branch profitability by implementing cost-saving measures and streamlining operational processes.
- Enhanced branch production rates by handling staff conflicts, evaluations, hiring, and termination processes and coaching employees on company protocol and payroll operations.
- Met deadlines by proactively managing individual and team tasks and streamlining processes.
- Developed a high-performing team through targeted recruitment, training, and performance management initiatives.
Branch Manager
Lendmark Financial Services
04.2021 - 04.2024
- Closed loans and sold products by identifying suitable loan options for customers.
- Delivered exceptional customer service by promptly addressing client concerns and resolving issues as they arose during the lending process.
- Developed strong relationships with customers through high levels of customer service.
- Ensured regulatory compliance through diligent adherence to industry standards, guidelines, and company policies.
- Optimized branch inventory management practices for improved product availability and reduced stock obsolescence costs.
- Utilized data-driven insights to make informed decisions regarding staffing levels during peak seasons thereby maintaining smooth functioning of branch operations.
- Drove cross-selling efforts by collaborating with various departments within the organization to maximize revenues from existing clients.
Assistant Branch Manager
Onemain Financial
Cincinnati, OH
04.2019 - 05.2021
- Engaged with delinquent accounts to ensure timely payments.
LPN
Brookdale Senior Living Community
Mason, OH
11.2016 - 04.2019
- Taking vitals, checking weight helping with meal prep. Administrating medicine, helping aids with lifting residents and charting.
Head Teller II
Cheviot Savings Bank
Cincinnati, OH
04.2014 - 11.2016
- Helping customers with questions on their account. Opening /closing checking, savings accounts. Selling products (credit cards, ira, safety deposit box and loans). Balancing vault and getting shipment ready.
Sales Associate
Party City
Cincinnati, OH
08.2012 - 04.2014
- Greeting and helping customer find products. Party planning making banners, blowing up balloons. Creating display boards and checking out customers.
Education
Bachelor of Science - Criminal Justice
University of Arizona Global Campus
06.2025
High school diploma - undefined
Mt Healthy High School
05.2014
Skills
- Microsoft Outlook, Microsoft excel
- Banking
- Loan Officer Experience
- Vital Signs
- Underwriting
- Credit Analysis
- Data Entry
- Loan Origination
- Escrow
- Financial Services
- Upselling
Websites
CUST
Authorized to work in the US for any employer
Timeline
Branch Manager
Union Savings Bank
04.2024 - Current
Branch Manager
Lendmark Financial Services
04.2021 - 04.2024
Assistant Branch Manager
Onemain Financial
04.2019 - 05.2021
LPN
Brookdale Senior Living Community
11.2016 - 04.2019
Head Teller II
Cheviot Savings Bank
04.2014 - 11.2016
Sales Associate
Party City
08.2012 - 04.2014
High school diploma - undefined
Mt Healthy High School
Bachelor of Science - Criminal Justice
University of Arizona Global Campus