Diamond-Davon Cooper
Northen,VA
Summary
Goal-oriented, team player, looking to add to/join/assist/lead a team of driven individuals to their individual and company goals
Overview
11
11
years of professional experience
Work History
Technical Expert
Apple
02.2020 - Current
- Created innovative ways to increase apple care attachment % while maintaining over 3 sessions per queued hour.
- Responded to customer inquiries and provided technical assistance over phone and in person.
- Diagnosed and troubleshot hardware, software and network issues.
- Broke down and evaluated user problems, using test scripts, personal expertise, and probing questions.
- Helped streamline repair processes and update procedures for support action consistency.
Lead Support
Apple
02.2023 - 08.2023
- Responded to customer inquiries and resolved complaints to establish trust and increase satisfaction.
- Innovated ways for leadership to maintain consistent communication in order to improve day to day workflow.
- Mentored team members to enhance professional development and accountability in workplace.
- Provided exceptional services and pleasant shopping experiences to retail customers.
- Lead and supported a new store opening with an employee count of over 100 employees.
Mobile Expert
T-Mobile
08.2014 - 02.2020
- Maintained sound knowledge of company product suites.
- Performed in-store product demonstrations at assigned events.
- Assisted customers in determining cellular phone needs by asking open-ended questions, clarifying advantages and disadvantages of each product and explaining products by ratings.
- Assisted and supported training of new sales associates.
- Activated both contract and pre-paid wireless phones for 40 customers per month by inserting new SIM cards and batteries, restoring content and establishing new payment accounts
Supervisor
Against All Odds
09.2013 - 11.2014
- Greeted customers and helped with product questions, selections, and purchases.
- Maintained clean sales floor and straightened and faced merchandise.
- Organized store merchandise racks and displays to promote and maintain visually appealing environments.
- Trained and supervised new employees to use selling strategies and apply best practices.
Shift Leader
Rightway Hwy 70
08.2012 - 09.2013
- Trained new employees and delegated daily tasks and responsibilities.
- Completed cash and credit card transactions accurately using POS software.
- Resolved customer complaints and issues and offered thoughtful solutions to maintain customer satisfaction.
- Managed shift operations, supplied resources and monitored team performance to keep business profitable and running smoothly.
Education
Advanced Studies Diploma -
Kinston High School
06.2011
Skills
- Customer Service
- Staff Training
- Technical Support
- Sales expertise
Timeline
Lead Support
Apple
02.2023 - 08.2023
Technical Expert
Apple
02.2020 - Current
Mobile Expert
T-Mobile
08.2014 - 02.2020
Supervisor
Against All Odds
09.2013 - 11.2014
Shift Leader
Rightway Hwy 70
08.2012 - 09.2013
Advanced Studies Diploma -
Kinston High School
Similar Profiles
RYAN THOMASRYAN THOMAS
Sales Specialist at AppleSales Specialist at Apple
Sofia BejeranoSofia Bejerano
Specialist at AppleSpecialist at Apple
Carter NohreCarter Nohre
Sales Specialist at AppleSales Specialist at Apple
Karime SalazarKarime Salazar
Operations Specialist at AppleOperations Specialist at Apple
ABDULAZIZ ABDULRAHMANABDULAZIZ ABDULRAHMAN
Civil Engineering Trainee at ALMARINA FOR CONSRTUCTIONCivil Engineering Trainee at ALMARINA FOR CONSRTUCTION