TA'LAJA HOLLOWAY
PICKERINGTON,US
Summary
Technical expert with 10 years of experience in customer service, adept at enhancing user experience through efficient problem resolution and seamless device integration. Proficient in analytical thinking, records management, and cultural awareness, with a proven track record of conducting comprehensive background checks and improving service processes. Passionate about leveraging skills in technology and communication to drive customer satisfaction and operational efficiency.
Overview
7
7
years of professional experience
Work History
Technical Expert
Apple
Columbus, OH
05.2025 - Current
- Led cross-functional teams to implement technical solutions, enhancing system performance and user experience.
- Developed and executed strategic plans to optimize experience functionality in alignment with customer needs.
- Mentored staff on troubleshooting techniques, fostering skill development and knowledge sharing within the team.
- Analyzed complex technical issues, providing timely resolutions to improve operational efficiency and customer satisfaction.
- Contributed significantly to overall company growth by consistently meeting performance targets in key metrics such as SUR rates , metrics, and customer satisfaction scores.
- Mentored junior team members in technical skills development, fostering growth within the organization''s talent pool.
- Diagnosed and troubleshot hardware, software and network issues.
- Diagnosed and repaired mechanical failures in equipment, ensuring optimal performance.
Technical Specialist
Apple
Columbus
05.2024 - 05.2025
- Assist customers with technical inquiries, ensuring efficient problem resolution and satisfaction.
- Facilitate seamless device integration, enhancing user experience and operational efficiency.
- Conduct diagnostic assessments, identifying issues and implementing effective solutions.
- Collaborate with team to improve service processes, contributing to enhanced customer support.
Sales Specialist
Apple
Columbus
12.2023 - 04.2024
- Optimize support processes to enhance client satisfaction and reduce response times
- Drive customer engagement and revenue with technology-focused sales strategies
- Consistently achieved sales targets through strategic planning and execution
- Facilitated positive customer interactions, ensuring welcoming experiences
- Connected business customers with Apple solutions
Advisor
Best Buy
Reynoldsburg, OH
03.2023 - 12.2023
- Guide customers by understanding needs, resulting in improved satisfaction and loyalty.
- Resolve customer issues swiftly, maintaining positive relationships and enhancing retention.
- Cultivate strong customer and team connections, boosting satisfaction and collaboration.
- Proactively address inquiries, ensuring clear communication and effective solutions.
Geek Squad
Best Buy
Reynoldsburg, OH
10.2022 - 12.2023
- Analyze issues, offer solutions; enhance client relations; improve service quality.
- Diagnose and resolve tech problems; ensure customer satisfaction; maintain confidentiality.
- Manage deadlines, meet client needs; install and repair equipment; educate on electronics.
Automotive Service Writer
Best Buy
Reynoldsburg, OH
09.2022 - 12.2023
- Greeted and registered customers requiring service.
- Accurately wrote invoices, ordered install parts and recorded service needs on work orders and provided details to technicians.
- Answered service department phone and responded promptly to questions and messages.
- Verified warranty plans and coverage and uncovered hidden warranties.
- Preparing and maintained install work orders and scheduled appointments efficiently to maintain confidentiality of customers data.
College Intern- Criminal Records Check
Ohio Department Of Public Safety
05.2023 - 07.2023
- Conducted over 800 background and record checks.
- Conducted research within databases such as TLO and within police agencies.
- Maintained a professional appearance and environment.
- Obtain driving records from the Bureau of Motor Vehicles (BMV) to identify traffic violations, valid/expired licenses, noncompliance suspensions &/or warrant blocks.
- Utilize & research online records & databases to identify civil &/or criminal history records for prospective employees for the Ohio Expo (e.g., TransUnion TLOxp; online court records, & the National Sex Offender Registry).
- Prepare confidential reports detailing results of the criminal/record checks based on information gathered during the criminal/record check process.
- Maintain confidential files.
Customer Service Cashier
Kohls
Pickerington, OH
09.2018 - 03.2021
- Resolved customer complaints and maintained clean and tidy checkout area.
- Enabled customers to feel welcomed, important and appreciated by answering questions about products sold throughout store.
- Maintained customer satisfaction with quick and professional handling of product returns.
- Handled approximately daily credit and cash transactions for customers with accuracy and speed.
Education
Bachelor of Applied Arts and Science - Criminal Justice/Pre-Law
Ohio State University
Columbus, OHAssociates - Criminal Justice
Columbus State Community College
Columbus, OH12.2021
Skills
- Microsoft Office,
- Customer Service
- Analytical Thinking
- Communicating
- Data Confidentiality
- Cultural Awareness
- Issue Resolution, Support,
- Friendly, positive attitude
- Teamwork and collaboration
- Customer service
- Problem-solving
- Time management
- Attention to detail
- Multitasking
- Calm under pressure
Websites
LANGUAGES
English (Native).
LINKS
Handshake Profile: app.joinhandshake.com.
ADDITIONAL INFORMATION
- INTERNSHIP
- College Intern- Criminal Records Check
- Ohio Department Of Public Safety – 1970 W Broad Street
- Conducted over 800 background and record checks
- Conducted research within databases such as TLO and within police agencies
- Maintained a professional appearance and environment
- Obtained driving records from the Bureau of Motor Vehicles (BMV)
- Utilized & researched online records & databases to identify civil &/or criminal history records
- Prepared confidential reports detailing results of the criminal/record checks
- Maintained confidential files
Timeline
Technical Expert
Apple
05.2025 - Current
Technical Specialist
Apple
05.2024 - 05.2025
Sales Specialist
Apple
12.2023 - 04.2024
College Intern- Criminal Records Check
Ohio Department Of Public Safety
05.2023 - 07.2023
Advisor
Best Buy
03.2023 - 12.2023
Geek Squad
Best Buy
10.2022 - 12.2023
Automotive Service Writer
Best Buy
09.2022 - 12.2023
Customer Service Cashier
Kohls
09.2018 - 03.2021
Bachelor of Applied Arts and Science - Criminal Justice/Pre-Law
Ohio State University
Associates - Criminal Justice
Columbus State Community College