Diamond Dayes
West Palm Beach,FL
Summary
Proven leader with a track record of enhancing customer satisfaction and streamlining operations at Hey Dudes! and Amazon. Skilled in inventory management and team leadership, I excel in fostering positive work environments and driving business growth. Achieved a significant increase in sales through strategic planning and effective customer relationship management.
Overview
8
8
years of professional experience
Work History
Assistant Manager
Hey Dudes!
West Palm Beach, FL
04.2024 - Current
- Supervised day-to-day operations to meet performance, quality and service expectations.
- Maintained a clean, safe, and organized store environment to enhance the customer experience.
- Developed strong working relationships with staff, fostering a positive work environment.
- Monitored cash intake and deposit records, increasing accuracy, and reducing discrepancies.
- Improved customer satisfaction by addressing and resolving complaints promptly.
- Completed regular inventory counts to verify stock levels, address discrepancies, and forecast future needs.
- Collaborated with the management team to develop strategic plans for business growth and improvement.
- Increased sales through effective merchandising strategies and targeted promotions.
Technical Support Representative
AT&T
Boca Raton, FL
03.2022 - 04.2024
- Provided remote assistance to customers experiencing technical difficulties, guiding them through step-by-step resolutions with patience and professionalism.
- Improved customer satisfaction by providing timely and accurate technical support for various software and hardware issues.
- Resolved complex technical problems through effective troubleshooting techniques, enhancing the user experience.
- Maintained a high level of expertise on company products, ensuring accurate information was provided to customers at all times.
- Managed challenging customer situations with diplomacy and professionalism, often turning negative experiences into positive outcomes.
Warehouse Assistant
Amazon
West Palm Beach, FL
03.2020 - 06.2024
- Loaded and unloaded delivery trucks promptly for further distribution.
- Prepared orders for shipment by picking, packing, and labeling merchandise.
- Packaged and shipped orders accurately to promote safe and quick delivery to customers.
- Maintained a safe work environment by adhering to safety protocols and regularly inspecting warehouse equipment.
- Operated forklifts, pallet jacks and other warehouse equipment to move goods quickly and safely.
- Trained new hires on warehouse equipment usage improving their productivity contributing towards the company goals.
- Accelerated order processing times during peak periods through effective time management strategies and prioritizing tasks based on urgency.
- Maintained safe work environment, conducting routine checks and adhering to health and safety guidelines.
Assistant Manager
Home Again
West Palm Beach, FL
12.2016 - 02.2020
- Supervised day-to-day operations to meet performance, quality and service expectations.
- Maintained a clean, safe, and organized store environment to enhance the customer experience.
- Developed strong working relationships with staff, fostering a positive work environment.
- Monitored cash intake and deposit records, increasing accuracy, and reducing discrepancies.
Education
Palm Beach State College, Belle Glade
Belle Glade, FLSkills
- Customer service
- Money handling
- Team leadership
- Decision-making
- Staff supervision
- Team building
- Customer relationship management (CRM)
- Product and service sales
- Inventory management
Timeline
Assistant Manager
Hey Dudes!
04.2024 - Current
Technical Support Representative
AT&T
03.2022 - 04.2024
Warehouse Assistant
Amazon
03.2020 - 06.2024
Assistant Manager
Home Again
12.2016 - 02.2020
Palm Beach State College, Belle Glade