Summary
Overview
Work History
Education
Skills
Timeline
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Diamond Dickerson

Milwaukee,WI

Summary

Dynamic professional with proven success at Potbelly in employee training and coaching. Expertise in assessment tools that significantly improve trainee success rates. Strong commitment to exceptional customer service and relationship building, driving organizational goals through effective feedback and motivation.

Overview

6
6
years of professional experience

Work History

Certified Tainer

Potbelly
Milwaukee, WI
10.2019 - Current
  • Trained newly hired top talent to fill key positions and maximize productivity.
  • Utilized appropriate assessment tools to measure success rate of trainees throughout the program cycle.
  • Provided one-on-one coaching sessions to help individuals improve their skills.
  • Explained goals and expectations required of trainees.
  • Provided constructive feedback and positive reinforcement to keep trainees motivated.

Sales Associate

Verizon Wireless
Milwaukee, WI
11.2022 - 07.2024
  • Demonstrated product features and benefits for customers' needs.
  • Maintained up-to-date knowledge of store merchandise and policies.
  • Answered customer inquiries regarding product features, pricing, and availability.
  • Handled customer complaints in a professional manner.
  • Greeted customers to determine wants or needs.
  • Performed cashier duties such as accepting payments, issuing receipts and counting money back change.
  • Completed daily recovery tasks to keep areas clean and neat for maximum productivity.

Education

High School Diploma -

North Division High School
Milwaukee, WI
06-2021

Skills

  • Employee training and coaching
  • Assessment tools and techniques
  • Goal setting and feedback delivery
  • Customer service excellence

Timeline

Sales Associate

Verizon Wireless
11.2022 - 07.2024

Certified Tainer

Potbelly
10.2019 - Current

High School Diploma -

North Division High School

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Diamond Dickerson