Diamond Drake
Cleveland,OH
Summary
Five years of experience in team leadership and customer service within the food industry. Demonstrated expertise in inventory management, employee training, & compliance monitoring while creating a positive work environment, leading to increased customer satisfaction.
Overview
4
4
years of professional experience
1
1
Certification
Work History
Shift Leader
Save A Lot
Cleveland, Ohio
02.2025 - Current
- Supervised team members during shifts to ensure smooth operations.
- Assisted customers with inquiries and provided excellent service.
- Trained new employees on store policies and procedures.
- Managed inventory levels and organized stock on shelves.
- Monitored cash register operations and handled transactions accurately.
- Ensured cleanliness of the store and adherence to health standards.
Cashier
Family Dollar
Cleveland, Ohio
01.2024 - 01.2025
- Assisted customers with product inquiries and provided friendly service.
- Processed customer transactions efficiently and accurately at Family Dollar.
- Monitored inventory levels and reported shortages to management.
Manager
McDonald's
Vineland, New Jersey
06.2021 - 01.2024
- Trained and mentored team members on customer service standards.
- Ensured compliance with health and safety regulations for food handling.
- Managed inventory levels and ordered supplies as needed.
- Completed thorough opening, closing, and shift change functions to maintain operational standards each day.
- Created monthly reports for senior management summarizing operational performance metrics.
Education
GED -
Ohio Technical Training Center
Cleveland, OH06-2013
Skills
- Inventory management
- Customer service
- Employee training
- Compliance monitoring
- Team leadership
Certification
- Ohio Food Handler Certification
Timeline
Shift Leader
Save A Lot
02.2025 - Current
Cashier
Family Dollar
01.2024 - 01.2025
Manager
McDonald's
06.2021 - 01.2024
GED -
Ohio Technical Training Center
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