Kathleen Murray
Rome
Summary
Motivated Shift Leader enthusiastic about helping team members meet and exceed objectives with compassionate leadership. Talented trainer and operational problem-solver with front-line experience and collaborative nature. Resourceful in balancing customer, company and employee needs. People-oriented Shift Leader successful at executing new initiatives. Committed to creating workplace culture consistent with organization's mission and values. Continuously evaluates operations for safety concerns and implements strategies to reach targets.
Overview
13
13
years of professional experience
1
1
Certification
Work History
Shift Leader
Dunkin
Verona
06.2021 - Current
- I started as a shift leader.
- I am responsible for handling money, taking care of customers, and also customer complaints.
- I have 15 years of experience with drive thru
- I am responsible for the team members i work with on my shift
Shift Manager
KFC
Rome
06.2012 - 06.2021
- I started as a team member.
- I handled money, did bank deposits, and counted drawers.
- I was in charge of doing a schedule, truck orders, counting inventory, as well as managing the team members.
- I also ran the drive-thru, did cleaning, and handled customers.
Education
Business
Camden High
Camden, NYSkills
- Cash handling
- Customer service
- Inventory management
- Team leadership
- Scheduling
- Bank deposits
- Drive-thru operations
- Conflict resolution
- Performance management
- Employee training
- Time management
- Communication skills
- Policy enforcement
- Employee scheduling
- Inventory counts
- Customer service management
- POS system operation
- Shift checklists
- Shift scheduling
- Team motivation
- Staff supervision
Certification
- servsafe
Affiliations
- i am a single mother of 4 children
Timeline
Shift Leader
Dunkin
06.2021 - Current
Shift Manager
KFC
06.2012 - 06.2021
Business
Camden High
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