Diamond Dukes
Spartanburg,SC
Summary
I am seeking a remote role with 5+ years of experience. Skilled in planning, customizing services, and leading teams to enhance customer satisfaction. Proven to adapt and drive operational excellence, Ideal for tailoring unique experiences.
Overview
9
9
years of professional experience
Work History
Customer Service Representative
Sitel Call Center
Spartanburg, SC
12.2020 - 01.2024
- Answered incoming calls and emails, providing frontline customer support or assistance with product and service transactions.
- Want to drive customer satisfaction through voice, chat, and/or email communications.
Security Officer
Walden Security
Spartanburg, SC
04.2016 - 11.2020
- Maintained accurate logs of all security related activities.
- Control the information exchange that the network communicates is supporting at the business level.
Leader
Amazon
Spartanburg, SC
10.2014 - 02.2016
- Conducted regular meetings with staff to discuss progress, identify challenges, and develop solutions.
- Provided guidance and support to team members on operational issues.
Education
High School Diploma -
Spartanburg High School
Spartanburg, SC05-2014
Skills
- Strong Verbal communication
- Strong work ethic
- Computer skills/literacy
- Customer service
- Problem solving
- communication skills
- Time management skills
- Tech skills
- Self motivation
- Independence
- Organized
- Team player
- Adaptability
Community Services 2013
- Outreach Center Food Pantry - Put in dedicated hours during the summer helping prepare loads & food for people in hunger needs.
Timeline
Customer Service Representative
Sitel Call Center
12.2020 - 01.2024
Security Officer
Walden Security
04.2016 - 11.2020
Leader
Amazon
10.2014 - 02.2016
High School Diploma -
Spartanburg High School