Diamond Faust
Baton Rouge,La
Summary
Personable and dedicated customer service representative with extensive experience in industry. Solid team player with upbeat, positive attitude and proven skill in establishing rapport with clients. Motivated to maintain customer satisfaction and contribute to company success. Articulate, enthusiastic and results-oriented with demonstrated passion for building relationships, cultivating partnerships and growing businesses.
Overview
6
6
years of professional experience
1
1
Certification
Work History
Customer Service Rep PRN
Patient Plus Urgent Care
10.2023 - Current
- Stand and properly greet patients/visitors entering the clinic
- Verify insurance and collect correct payment
- Balance and reconcile cash registers, EBO, and Rectangular
- Assist new patients with paperwork, if needed, and periodically update patients on their wait status
- Monitor the flow of patients, including placing patients into rooms as needed
- Treat all patients with the highest respect in all job functions
- Monitor patient waiting room for cleanliness and security
- Performs other duties as assigned
Patient Access Rep 1 - Hospital
Our Lady of the Lake
10.2022 - Current
- Processed patient admissions, registrations, transfers, and discharges according to established procedures.
- Verified insurance coverage for services provided by the facility.
- Ensured accuracy of all data entered into computer system.
- Answered phones promptly in a professional manner.
- Actively participated in team meetings and training sessions.
- Performed pre-registration functions such as verifying demographic information, obtaining authorizations, and collecting deposits and co-payments.
Dental Assistant
Healthy Smiles
09.2021 - 10.2022
- Worked chairside assisting family dentist with routine cleaning and specialized procedures, making patients feel as relaxed as possible and preparing them for treatment
- Gained experience in exposing and processing X-rays; fabricating crowns, pouring impressions, trimming models and preparing orthodontic equipment; and assisting with extractions, impactions, fillings, local anesthesia, suture placements/removals and biopsies
- Checking out patients and scheduling follow-ups
Customer Service Representative
Plexos Group LLC
07.2020 - 09.2021
- Greets customers including answering phones and directing customer inquiries to appropriate parties
- Answers routine questions from customers
- Informs customers about services available and assesses customer needs
- Completes, processes, and maintains applicable paperwork and records
- Manage large amounts of incoming calls
- Identify and assess customers' needs to achieve satisfaction
Cashier
Home Depot
02.2019 - 05.2020
- Greet Customers and Direct them to the appropriate destination
- Provide Excellent Customer Service
- Help Customers with specific items needed if they are not able to find it by looking it up on my store app
- Ring Customers Items Up and Check them out as they go
- Help Restock any items needed and help some fellow employees if needed
- Clean and sanitize my area for the day
Education
Associate of Applied Science - Business Administration
Baton Rouge Community College
Baton Rouge, LA05-2026
University of Louisiana at Lafayette
01.2020
Southern University
01.2019
High School Graduate -
Belaire High School
01.2018
Skills
- Excellent verbal and written communication skills
- Self-motivated
- Strong work ethic
- Timeliness
- Willingness to learn
- Communication
- Computer Skills
- Microsoft Word
- Excel
- PowerPoint
- Dentrix software
- Teamwork Skills
- Digital charting
- Epic System
Certification
- Certified/Registered Dental Assistant, 2021
- X-Ray Certification, 2021
- CPR CERTIFIED, 2023
Timeline
Customer Service Rep PRN
Patient Plus Urgent Care
10.2023 - Current
Patient Access Rep 1 - Hospital
Our Lady of the Lake
10.2022 - Current
Dental Assistant
Healthy Smiles
09.2021 - 10.2022
Customer Service Representative
Plexos Group LLC
07.2020 - 09.2021
Cashier
Home Depot
02.2019 - 05.2020
Associate of Applied Science - Business Administration
Baton Rouge Community College
University of Louisiana at Lafayette
Southern University
High School Graduate -
Belaire High School