Diamond Fisher
Grand Rapids,MI
Summary
Motivated professional offering 5+ years of experience with Spectrum in the retention department. Adds value to any organization in the need of great collaboration, interpersonal and multitasking abilities. Dedicated to continuous professional development and improvement against metrics and quotas. Works well in fast-paced and high-pressure work environment.
Overview
10
10
years of professional experience
Work History
Retention Specialist
Spectrum Communications
07.2018 - Current
- Analyzes customer feedback and developed new techniques to ensure customer retention.
- Explains new products and services to customers.
- Implement creative solutions to deal with special circumstances.
- Performs customer negotiations to reach fair conclusion for both business and customer.
- Receives information regarding identified problems and devised responses to satisfy concerns.
- Responds to 20+ customer queries daily.
- Provides insight regarding job duties to optimize productivity.
Patient Care Taker
Hope Network West Michigan
09.2013 - 07.2018
- Monitor evaluate and record client progress with respect to treatment goals.
- Assisted several mentally challenged patient each day with daily needs including personal hygiene, dressing, and eating meals.
- Administered medications to several patients twice daily, ensuring proper instructions were followed.
- Assisted with admitting, transferring, and discharging patients as required.
- Completed charts at the end of each shift detailing patients' daily cognitive and physical functioning.
Education
High School Diploma -
Godwin Heights Senior High School
Grand Rapids, MI05.2006
Skills
- Acquiring and retaining customers
- Adaptable to changing conditions
- Analytical and critical thinking
- Competitor analysis
- Complaint handling
- Complex problem solving
- Consultative selling techniques
- Relationship building
- Time management
- Documentation and record-keeping
- Conflict resolution
- Interdepartmental collaboration
Timeline
Retention Specialist
Spectrum Communications
07.2018 - Current
Patient Care Taker
Hope Network West Michigan
09.2013 - 07.2018
High School Diploma -
Godwin Heights Senior High School