Diamond Freeman
Jacksonville,FL
Summary
Proven track record in enhancing client satisfaction and operational efficiency, notably at Community Income Tax, through expert income tax preparation and innovative process improvements. Skilled in organization and document preparation, I significantly increased efficiency and fostered client trust. Demonstrated ability to adapt and excel in diverse roles, from tax services to logistics and sales, with a focus on results and client loyalty.
Overview
14
14
years of professional experience
Work History
Tax Preparer
Community Income Tax
12.2010 - Current
- Maintained high levels of confidentiality when dealing with sensitive client information, fostering trust and loyalty among clients.
- Enhanced client satisfaction by providing personalized tax preparation services and addressing their specific financial needs.
- Increased efficiency of the tax preparation process by introducing automated tools for data collection and organization.
Distribution Associate
Amazon
11.2022 - 01.2023
- Boosted customer satisfaction by ensuring timely and accurate order fulfillment and delivery.
- Minimized product damage or loss through careful handling, appropriate packaging techniques, and adherence to storage guidelines.
- Facilitated cross-training initiatives within the distribution center team to promote flexibility, adaptability, and enhanced skill sets among staff members.
- Reduced order processing times through effective coordination with team members and cross-functional departments.
Shipping and Receiving Clerk
Amazon
03.2018 - 04.2022
- Received incoming shipments, compared contents against associated records and transmitted to proper department.
- Packaged goods in safe containers to prepare for shipping, adhering to packaging protocols.
- Used pallet jacks and dollies to load and unloaded goods from trucks and containers.
- Reduced shipping errors through meticulous inspection of outgoing packages and double-checking labels.
- Improved shipping efficiency by streamlining packing procedures and optimizing workstation layouts.
Sales Agent
Comcast
02.2015 - 11.2017
- Provided exceptional customer service, resulting in high levels of customer satisfaction and repeat business.
- Increased sales revenue by developing and maintaining strong client relationships.
- Developed tailored solutions for clients based on their unique needs and challenges, creating customer loyalty and trust.
- Implemented effective sales strategies for consistent growth in market share.
- Conducted product demonstrations for potential clients, showcasing unique features and benefits that led to increased sales.
Education
No Degree - Medical Assisting
Virginia College
Jacksonville, FL05.2016
High School Diploma -
Continental Academy
Miramar, FL07.2006
Skills
- Organization skills
- Document Preparation
- Income Tax Preparation
- Local, state, and federal tax returns
Cosmetology
- Specialize in: Hair (Children,Women,Men)
- Eyelash Extensions
- Eyebrows
Timeline
Distribution Associate
Amazon
11.2022 - 01.2023
Shipping and Receiving Clerk
Amazon
03.2018 - 04.2022
Sales Agent
Comcast
02.2015 - 11.2017
Tax Preparer
Community Income Tax
12.2010 - Current
No Degree - Medical Assisting
Virginia College
High School Diploma -
Continental Academy